Technical Support Representative - Bilingual English & Dutch/German
Brivo
- Amsterdam, Noord-Holland
- Vast
- Voltijds
- Serve as a customer advocate and interact with internal teams to solve issues
- Inform customers of critical issues and system updates
- Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
- Record customer interactions and resolutions in case management system
- 3+ years of experience in technical support call center supporting hardware/firmware and UI applications
- Physical Access Control Systems (PACS) installation or maintenance highly preferred
- Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
- Previous call center experience in technical environment required
- Interest in cloud technology, SaaS, IoT
- Passionate for delivering exceptional service
- Ability to thrive in a team environment
- Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
- Strong verbal and written communication skills
- Formal technical (IT or Electronic Security) certifications or training preferred
- CEU Qualified Certifications in electronic security a plus
- CSEIP certification a plus