Pre-Sale Engineer
Ribbon Communications
- Madrid
- Permanente
- Tiempo completo
- Responsible for the pre-sales of Ribbon products/systems.
- Provide deep level technical assistance to the regional Account Manager for accounts in Enterprise and Channel partners within the theatre.
- Oversee all Pre- and Post-sales efforts within the assigned accounts.
- Demonstrates an excellent overall understanding of the telecommunications and enterprise / channel industry, its products, services and technologies.
- Provides technical support in sales presentations, quotation development and product demonstrations
- Has a passion for quality and attention to detail.
- Ability to work in a fast paced rapidly changing environment with a hands-on mentality toward assigned tasks and responsibilities
- Work with the Account Director/Team to identify revenue opportunities within the targeted account base (both existing and new).
- Coordinate and proactively provide technical support to ensure that Ribbon solutions are selected.
- Develop and present product and application solutions to potential customers.
- Ability to interact and influence people within different areas of the organization
- Respond to technical questions, bids, RFQ’s, RFI's, RFP's.
- Provide high-level network architecture support and work with the Ribbon Professional Services team to validate customers' architecture.
- Coordinate and lead Service Provider, partner and enterprise lab trials and proof of concepts.
- Interface with Ribbon PLM and Marketing to review and proactively plan for customer requirements.
- Provide answers to customer enquiries concerning system software requirements, and applications and provide guidance and consultation to prospective users. i.e. become the distributors, partners and customers trusted advisors.
- Comfortable in training partners on product releases and roadmap updates.
- Interface with customers, and Ribbon engineering as issues arise, monitor bug fixes and track feature development in code releases.
- Ensure that the relationship between Ribbon and the assigned accounts is extremely strong and proactively look for ways to grow Ribbon business.
- Conduct on-going technical presentations to various organizations within the assigned Service Provider and Enterprise / Channel Theatre to uncover future opportunities and to strengthen the business relationship.
- Identify and qualify new opportunities and work with solution partners and emerging channels to win new business and grow the footprint within the territory.
- Ability to present to C level and on Ribbons solutions.
- Ability to travel extensively as and when required.
- Proven sales support experience and established relationships in the industry.
- Thorough understanding of Voice over IP standards, applications, and practices
- Thorough understanding of Session Border Controllers and associated standards, applications and practices
- Experienced and knowledgeable in the following areas;
- Voice: SBC, TDM, SS7, Voice Routing
- NGN: VoIP, Video, SIP trunking, IMS
- NGN Protocols: SIP, SS7, H.323, H.248, MGCP
- Security in NGNs: IPSec, VPNs, NAT/Firewalls
- Ethernet, IP, IP routing MPLS
- Access Networks: LLU, Cable, ADSL, 4/5G
- Hosted/cloud based UC, IPBX and IP Centrex solutions
- Microsoft Skype for Business and Teams topologies.
- Broadsoft & BroadCloud topologies
- WebRTC, SIP, VoIP, and other wireline/wireless Voice Technologies,
- Virtual Machine concepts, Unix, XML, VMWare, KVM, OpenStack, Containers, NFV
- Experience within SDN and/or SD-WAN technologies
- Understanding of As a Service business models.
- Familiarity with NFV, OpenStack and Containers is highly desirable as well as a strong understanding of Cloud environments (AWS, Azure, Google)
- Experience in the Telecom industry with a proven track record of selling and partnering with Enterprise accounts, Systems Integrators, Tier 1 and Tier 2 Service Providers
- Experience inCRM use preferred to create quotes around Ribbon Technologies.
- Proven ability to build strong relationships with clients and partners at all levels.
- Excellent team player looking to make a real impact with strong communication (verbal and written), presentation and interpersonal skills
- Excellent written and oral presentation skills.
- Results orientated, self motivated industry professional with a good sense of humor.
- Consultative approach and proven solution selling techniques.
- Focused under pressure and a good lateral thinker
- Excellent business acumen and technically astute.