Supervisor, Investment Excellence (Media Investment Operations)
Zenith Media
- Atlanta, GA
- Permanent
- Full-time
- General
- Play a leading role in all aspects of campaign activation including but not limited to campaign implementation, activation, QA and reconciliation.
- Drive activation excellence as it relates to OTT, digital, custom content programs and emerging media channels.
- Manage up to Associate Director and VP regularly to keep them informed on important project and internal team updates.
- Elevate issues and opportunities to leadership as needed.
- Ensure all responsibilities are executed to the highest level of quality – on time and with efficiency.
- Build, foster and manage all relationships maintaining contact and building rapport with various departments to ensure excellence relative to operations, trafficking and reporting.
- Serve as a resource with intimate knowledge of activation, verification and trafficking platforms – Prisma, DCM/CM, Innovid, MOAT and/or DoubleVerify
- Craft knowledgeable and relevant POVs that can aid in establishing best practices in activation, QA and media operations.
- Financial Stewardship
- Partner with Operations and Client Finance to ensure billing is accurate each month.
- Manage vendor billing which includes but is not limited to insertion orders, monthly billing reports, discrepancy resolution and reconciliation.
- Work closely with Operations and appropriate IME team members to work on month-end, quarter-end and year-end close procedures such as: accruals, reconciliations, and adjustments.
- Active management of planning workbook (planned and actualized budget tracking), QA against authorizations and planned budgets, budget forecasting and reporting.
- Daily Project Management & Maintenance
- Troubleshoot ad delivery to ensure media delivers on expected buying guidelines.
- Supports Associate Director with the following deliverables:
- Campaign builds
- Taxonomy compliance
- Billing deadlines
- RFI/reconciliation
- Platform Tax and Agency Fees
- Planning Workbook – budget tracking (planned and actualized)
- Client Draft Billing
- Managing traffic requests/SLAs and escalating any concerns to leadership
- Template and process development
- Accurate and timely audit deliverable delivery
- Oversee the delivery of buying and/or digital trafficking specs and guidelines to key external and internal partners.
- Collaborate with Operations Team to develop and improve processes to ensure data integrity and implement across the agency.
- Share ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve them.
- Mentorship
- Develop and grow junior team members by ensuring goals and expectations are being set and met on an ongoing basis.
- Delegate and provide guidance to junior team members on appropriate projects and tasks to help with the growth and development.
- Keep Associate Director informed on project, task and performance progress.
- Train and support Negotiators in regards to billing, trafficking and QA
- Bachelor’s degree in marketing, advertising, communications, consumer insights or equivalent
- Agency experience highly preferred
- 3+ years of related experience
- Ability to work independently and collaboratively with diverse groups
- Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions
- A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines
- Strong attention to detail
- Proven experience in effectively coaching and developing others
- MS Office: Excel and PowerPoint proficiency is a must
- Knowledge of MBOX and Prisma
- Excellent communication, organization and interpersonal skills