Regional Operations Manager (They/She/He)
Glovo
- București
- Permanent
- Full-time
- We have an ''office-first'' culture and we place collaboration at the center of everything we do!
- We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
- We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
- We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
- We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
- We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
- We embrace opportunities to move the needle and make an impact beyond our scope.
- Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
- We invest in doing good by dedicating time and resources into social and environmental initiatives.
- We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
- Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the region
- Lead regional projects to increase efficiency, reduce delivery time, keep under control costs and improve quality
- Define and implement regional processes and campaigns for the acquisition and conversion of couriers
- Define and execute high-impact regional engagement and retention projects in coordination with the global ops team
- Understand, deep-dive and have complete awareness of the region's supply situation at all times
- Make data-driven decisions to identify best practices and improve regional performance. Standardize processes among cities and countries
- Scale up processes to the whole region while ensuring the right balance between localisation and centralisation
- Develop analytical frameworks, dashboards and models for the region
- Liaise with the global Ops team to improve regional processes
- Master's degree in a technical discipline (e.g. Engineering, Economics, Business Administration or similar)
- Proficiency in English
- 4+ years of experience in highly demanding roles or analytical positions (operations, consulting, investment banking, finance, logistics, Six Sigma, analytics, strategy, etc.)
- Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and recommendations and drive actions
- A creative problem-solving mindset that enjoys experimentation
- The ability not only to plan an initiative but also to execute it
- Expertise in MS Excel
- Results-oriented, autonomous and efficient
- Experience in on-demand delivery (highly appreciated)
- SQL knowledge (highly appreciated)
- Willingness to travel: this role is based in Bucharest and requires frequent business trips (up to 50% of time).
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.