After Sales Coordinator

Survitec

Kristiansand, Agder
Fast
Fulltid

14 dager siden

Vacancy Title: After Sales CoordinatorVacancy Location: Kristiansand, NorwayEngagement Type: Permanent, Full-TimeYour CompanySurvitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition SchemeYour New RoleAre you passionate about delivering exceptional customer service? Join Survitec, a global leader in safety solutions, as an After Sales Coordinator in our Customer Service team. In this role, you'll be the key point of contact for after-sales enquiries, ensuring our customers receive the support they need for spares, servicing, and repairs.What You Can Expect from the RoleKey Responsibilities and accountabilities:

Enquiry Management: Respond to after-sales enquiries for spares, repairs, and servicing of Survitec safety solutions, preparing and issuing quotes for customers.
Warranty Administration: Administer warranty policies, managing warranty claims and complaints, and providing timely updates to customers on scheduled works.
Order Processing: Record and process orders, including custom and special orders, coordinating with other teams as required for delivery.
Customer Relationship Management: Manage communications within your allocated portfolio, developing and deepening relationships with customers.
Product and Service Support: Provide advanced product and service information, responding to complex customer questions and resolving escalated issues promptly.
Data Management: Enter relevant information into the customer relationship management system, ensuring quality data for effective customer retention and business development activities.
Revenue Generation: Proactively contact customers to generate additional spares and servicing business, meeting personal and team targets.

The Experience, Qualifications and Skills You Will HaveEssential Criteria:

A-level or Further Education College equivalent level education.
Experience in delivering high-quality work unsupervised.
Strong ability to build customer relationships and deliver customer-centric solutions.
Effective communication skills for conveying clear understanding to diverse audiences.
Accountability and resilience in meeting commitments and overcoming setbacks.
Comfort in relating openly and comfortably with diverse groups of people.
Enthusiasm for taking on new challenges with urgency and energy.
Decisiveness in making good and timely decisions to keep the organization moving forward.
Collaboration and prioritization skills to meet shared objectives aligned with Survitec goals.
Problem-solving ability in making sense of complex information to effectively resolve issues.
Adaptability in handling shifting demands of different situations and conflicts effectively.

Why You Should Work for Us

Competitive base salary
Additional day off to celebrate your birthday
Management Training & Professional Development Opportunities
Employee Assistance Programme
Workplace Reward & Recognition scheme

How to ApplyPlease click the below Apply Now buttonIf you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via recruitment@survitecgroup.com.Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.

Survitec

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