Technical Support Specialist with Spanish and French
Acronis
- Lisboa
- Permanente
- Horário completo
- Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients
- Provide timely & accurate status updates to customers and relevant internal stakeholders
- Track customer issues using a ticketing system to ensure quick resolution and proper follow-up and documentation
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
- Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Fluent French and English (both oral and written, Upper Intermediate as minimum)
- Working level of Spanish (both oral and written, Intermediate as minimum)
- Ability to analyze technical issues
- Ability to convey technical information effectively
- Excellent analytical skills
- Exceptional customer service approach
- Prior Call Center experience in a customer/technical support setting