Specialist, Customer Relationship
Reddy Ice
- USA
- Permanent
- Full-time
- Bachelor’s degree preferred.
- 2+ years of relevant customer service, inside sales, and/or account management experience.
- Advanced expertise in Excel.
- Excellent communication and presentations skills.
- Savvy working in various reporting tools and CRM systems (AX, MIB, Ice Genie, Sugar CRM).
- Excellent analytical skills, leveraging available tools to identify trends and resolve.
- Strong work ethic, demonstrates initiative, a sense of urgency, and ownership to drive issues through to resolution.
- Exceptional organizational and follow-up skills, ensuring actions are completed and closure provided to account team and customer.
- Experience multi-tasking and prioritizing work to meet multiple deadlines
- Excellent problem solving and analytical skills, with can-do attitude and self-initiative
- Ability to recommend appropriate solutions that enhance processes and procedures
- Strong interactive skills, effective collaborator and relationship builder spanning both internal teams and external customers.
- Effective project management skills.
- Must demonstrate a self-starting mindset and ability to work independently with minimal supervision, while concurrently flourishing in a team-oriented environment