Revenue Operations Analyst with Salesforce & HubSpot Experience
The CARA Group, Inc.
- Oakbrook Terrace, IL
- Permanent
- Full-time
- Oversee day-to-day administration and integration of our RevOps tech stack including Salesforce CRM, HubSpot, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, and Certinia.
- Provide help desk support to our Sales team and consultants.
- Monitor data hygiene and implement enhancements for optimal data accuracy.
- Create insightful reports and dashboards tied to lead generation, pipeline, and other key performance indicators (KPIs).
- Identify and implement ongoing optimization to streamline processes.
- Help others succeed by troubleshooting and resolving issues, identifying gaps or areas of improvement, continuous learning and applying knowledge on the job, and problem solving.
- Tackle special projects that improve revenue generation capabilities.
- Salesforce administration including managing user access, profiles, permissions, and ensure data integrity through regular audits.
- Handle, troubleshoot, investigate, and resolve support tickets related to RevOps tech stack; escalate and collaborate with technical support team and vendors to resolve complex issues.
- Execute system configuration to align with evolving business needs.
- Implement and enforce data hygiene practices to maintain accurate and reliable information.
- Collaborate with marketing and sales teams to design reports aligned to key performance metrics.
- Track and report on lead generation and pipeline metrics, providing insights for continuous improvement.
- Analyze data to identify trends, opportunities, and areas for improvement and report out to leadership.
- Identify opportunities to streamline and optimize processes with HubSpot and Salesforce.
- Work closely with cross functional teams to implement process improvements.
- 3-5 years work experience as a Salesforce Administrator; Salesforce certification preferred.
- Experience working with marketing technology such as HubSpot (highly preferred), Pardot, or similar.
- 5+ years' experience of professional work including in-depth understanding and experience with revenue tech stack space and best practices.
- Experience implementing system changes in HubSpot and Salesforce CRM.
- Experience with Excel to import/export data.
- Exceptional analytical and critical thinking skills.
- Expertise in clearly conveying and translating technical information to diverse audiences.
- Ability to manage individual tasks and prioritize effectively.
- Solid self-organization and time management skills.
- Sound critical thinking and problem-solving skills.
- Meticulous with a commitment to data integrity.
- Drives focus on simplifying complex solutions and processes.
- Enjoys working and collaborating with team members; exceptional people skills.
- Continuous learner; seeks to stay up to date on technology/new releases.
- Passion for helping others succeed.
- Experience with Salesforce required.
- Experience with HubSpot preferred.
- Legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Location: Hybrid, we seek candidates who are located in Illinois or the surrounding states and can come onsite for required meetings (4x/yr) and essential in-person connections.
- Make an Impact: Directly impact all functions of the business with the optimization of tech stack and processes.
- Empowered Growth: Acknowledgement for your expertise and contributions to the organization.
- Collaborative Spirit: Fuel your success alongside a friendly, collaborative team - camaraderie is our secret sauce.
- Work-life Harmony: Embrace remote first freedom with four (4) annual team gatherings and onsite as needed for essential collaborations.
- Meaningful Impact: Get involved in charitable initiatives and make a positive difference in the community.
- Benefits:
- PTO and paid holidays
- Comprehensive benefits package (health, dental, vision).
- Life insurance, voluntary options.
- Performance-based bonuses.
- 401K plan.
- Employee Assistance Program for well-being support.
- Remote work allowance for connectivity set up.