Customer Success Coach, Mid-Market

Culture Amp

Melbourne, VIC
Permanent
Full-time

30 days ago

Join us on our mission to make a better world of work.Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe depend on Culture Amp every day.Culture Amp is backed by 12 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world's top private cloud companies by Forbes and most innovative companies by Fast Company.Learn more about how Culture Amp can help you create a better world of work at .What You Bring to CampCulture Amp is a fast growth organisation and you'll be expected to learn quickly and take action that leads to the success of your customers.To get there, you'll bring a strong passion for helping others be successful, be it your customers or teammates. You will get creative with solutions, demonstrate perseverance, as well as work with others to achieve a lot more than you could on your own.Your life experiences and knowledge will be unique, you'll be encouraged to participate and bring diversity of skills to the Culture Amp team.Your role at Culture Amp:

Partner with Mid-Market customers (200-1000 employees) to advance their employee feedback and performance strategy.
Meeting with CPOs, Heads of People and also CEOs to have strategic customer conversations, alongside Account Managers who partner closely with Customer Success.
Enabling customers in using the platform and more broadly, the domain of people and culture
Access to world class CS Tools, such as collaborative email tool, a dedicated Customer Success management tool, CRM, Zoom, Slack and G-Suite.
Managing a large book of business, having effective conversations to help customers take the best path to success with a complex and powerful product.
Partnering with Account Managers who play a key role in securing renewals and expansions.
A separate Support team to help your customers via Live Chat, giving your bandwidth to spend time meeting with customers and drive strategic value (our CS team do solve customer issues but benefit from our friends in support's specialisation in product support).
Freedom to plan your meetings and build customer value based on your own approach and strategy (with support and guidance).
Nurturing and tracking renewal success and customer value in the CRM, and connecting with peers and being someone who communicates openly and tracks relevant information.
Contributing and leading continuous improvement activities that will help Culture Amp and the Customer Success profession grow (i.e. be a 'Learn-it-all' not a 'Know-it-all').
Being a customer advocate by providing feedback to the product team on where we can improve the platform to better solve our customers challenges

After 3 Months You'll...

Work with new and existing customers how to use the platform, resolve customer issues, renew existing customers, and influence where our product is headed
Influence organisations and senior stakeholders, especially working with HR leaders on their employee engagement and performance strategy
Attend People Geekup events where we mingle with our community

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism .We ensure you have the tools you need to thrive both in and out of work.MacBooks for you to do your best workShare Options - it's important to us that everyone is an owner and can share in our successExcellent parental leave and in work support programme, - for those families to beFun and inclusive digital, and in-person eventsMost importantly, an opportunity to really make a difference in people's lives.Please keep reading...Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria - unlike majority candidates meeting significantly fewer requirements.Thank you for taking the time to read this advert. If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding Germany). Please watch this video from our amazing DEI Leader, Aubrey Blanche to share more on why we collect the data and how we will use it.

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