Workplace Experience Data Specialist (Hines@Airbnb)
Hines
- USA
- Permanent
- Full-time
- Join regular status meetings with the OP team to share task updates and challenges
- Participate in OP team working sessions to identify issues, work through challenges, and use creative problem solving to find solutions
- Help maintain an organized folder structure for the OP team and contribute to ongoing development and maintenance of a team playbook
- Attend greater Workplace Experience all-hands and meetings as needed to understand context and provide support
- First responder to any tickets/work orders assigned to the OP team
- Primary responsible party for managing and maintaining functionality of space data systems (e.g. OfficeSpace, VergeSense)
- Maintain data within space data systems with a goal of 100% accuracy
- Conduct quarterly audits for global space data accuracy to support tools and reports. Audits may include some or all of the following:
- Distributing audit surveys and comms to global WEX team members
- Updating space data in various tools according to audits received
- Relaying space data changes to OfficeSpace and VergeSense teams as needed
- Tracking, organizing, communicating, and following-up to ensure timely audit completion
- Manage floor plan repository to ensure accurate floor plans are readily available and old floor plans are appropriately archived
- Understand Airbnb’s official Capacity Methodology and maintain an up-to-date list of capacities for global offices at multiple levels
- Work with local WEX Coordinators to collect site information as needed and incorporate data points into existing tools and reports
- Maintain room data source of truth that informs other systems and tools
- Attend regular meetings with OfficeSpace and VergeSense support teams to address issues and stay informed of product updates
- Strive for clear and organized working docs to streamline use by other OP team members
- Process weekly Workday and occupancy data to be used for various processes
- Monitor badging data to ensure all site data is being fully received in the expected format
- Update the Weekly Occupancy Report using new badging data received each week
- Support the creation of monthly office utilization reports to provide metrics and visuals to stakeholders and leadership
- Create reports for office visitor data using Airbnb’s office visitor system
- Support the OP team in creating as-needed reports to address ad hoc needs requested by internal Workplace Experience team members, key stakeholders, or leaders, sometimes with urgent timelines
- Bachelor’s Degree and 4+ years of relevant work experience (Business and/or Information Systems or similar area of study a plus)
- Experience working in remote environment strongly preferred
- Proficient with Google Workspace (e.g. Google Sheets, Slides, etc.)
- Proficient in Excel and/or Google Sheets and proven ability to use formulas, and willingness to learn additional formulas and processing methods
- Ability to create basic presentations in PowerPoint and/or Google Slides
- Strong attention to detail and habit of reviewing work to ensure accuracy
- Proven sense of ownership, responsibility, and self-discipline
- Comfortable with routine tasks, repetition, and deadlines
- Excellent organizational, time management, and written and verbal communication skills
- Resourceful, proactive, and comfortable working autonomously
- Able to manage multiple projects simultaneously and work effectively in a fast-paced, dynamic environment with high expectations for quality
- Experience in process documentation, editing and maintenance
- Analyze and interpret various types of data, making connections in order to draw conclusions
- A positive attitude and ability to adapt quickly to change