Hotel Operations Manager - Franchised
Marriott
- Lenox, MA Berkshire
- Permanent
- Full-time
Job Category Rooms & Guest Services Operations
Location Courtyard Lenox Berkshires, 70 Pittsfield Road, Lenox, Massachusetts, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee, Waterford Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.JOB SUMMARYAt Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We celebrate your successes, your strengths will be appreciated, and a place where each of us can truly be ourselves. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.The Ideal Candidate for this PositionAs a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.Your specific duties in this role will include:
- Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
- Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
- Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
- Providing excellent customer service by being readily available to and approachable for all guests
- Addressing guest concerns in a proactive manner
- Ensuring that all team members meet or exceed all hospitality requirements
- Assisting in performing required annual Quality audit with GM
- Ensuring that a viable key control program is in place
- Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- Interviewing candidates and assisting in making hiring decisions
- Ensuring that orientations for new team members are thorough and completed in a timely fashion
- High school diploma or GED; Associate's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
- 4 years experience (2 years with an Associate's degree) in the guest services, front desk, housekeeping, or related professional area
- Experience in implementing payroll and inventory cost controls
- Staff management experience, a plus
- You must be able to pass a thorough background check