Sales Systems Administrator
Sonesta
- New Orleans, LA
- Permanent
- Full-time
- Correspond with clients as directed by Sales Manager, Director of Group Sales, Field Marketing Manager and Director of Sales & Marketing.
- Create and distributes VIP Amenity Forms and arrange site visit details and send appointments.
- Field inquiry calls from prospective customers.
- Update manager calendars as appropriate.
- Create contracts, proposals, addendums, thank you letters and other customer correspondence for Sellers.
- Phone coverage and assist clients as needed.
- Fill out group history requests.
- Assist managers with turnovers.
- Meeting and travel calendar management.
- E-mail coverage for Group Sellers as needed.
- Compile sales kits and client gifts.
- Coordinate group client reservation requests.
- Update lists and communicate new hires and changes to CVB, GSO Offices etc.
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
- You will consistently deliver our GUEST model:
- Greet or welcome everyone, warmly with a smile
- Use eye and ear contact and guest’s name
- Establish/anticipate needs
- Solve and own all requests/complaints
- Thank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity.
- Treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically and uphold organizational values.
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
- Track record of delivering exceptional guest or client experience.
- Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
- Appropriate professional appearance and demeanor.
- Microsoft Office (Excel, Word, Outlook).
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts