Branch:Branch Operations Head

Axis Bank

Bhubaneswar, Odisha
Permanent
Full-time

1 month ago

Job Description:About Branch Banking:The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services.About the Role:The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch’s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bankKey Responsibilities

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
Ensure all customer complaints and issues are resolved maintaining high service standards
Establish and strengthen all key customer relationships to generate sustained business
Ensure growth in account balances and achievement of aggregate cross sell points target
Ensure maintenance of cash balance as per Cash Retention Limit
Control and monitor leakage of income, office accounts and anti-money laundering s
Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
Review branch operations reports and track exceptional transactions.
Handle internal and external audit processes and attend audit queries immediately
Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:Optimal qualification for success on the job is:

Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
NCFM and AMFI Certifications

Role Proficiencies:For successful execution of the job, the candidate should possess the following:

Knowledge of banking products and services
Knowledge of regulatory guidelines and norms
Good communication (both verbal and written) skill in both English and the local language
Ability to manage complex client situations
Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
Ability to handle pressure and meet deadlines

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank

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