Applications Specialist

Abbott

  • Clearwater, FL
  • $57,300-114,700 per year
  • Permanent
  • Full-time
  • 20 days ago
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing that provides important information for treatment and management of diseases and other conditions.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Free medical coverage for employees* via the Health Investment Plan (HIP) PPOAn excellent retirement savings plan with high employer contributionTuition reimbursement, the student debt program and education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThe position of Applications Specialist is within our Toxicology Abbott business, based in Clearwater, FL. The Applications Specialist is responsible for ensuring overall customer satisfaction with Abbott HEIA™, SEFRIA™, and ELISA reagent products across all matrices, and supporting testing instrumentation, all in multiple markets. The Applications Specialist will provide expertise in the execution and analysis of experiments for investigation of product complaints, product improvements and or development. This role requires using critical thinking skills and independent problem solving to ensure proper implementation and continued use of Abbott products at customer locations.What You’ll Work OnCoordinate and execute all phases of reagent and instrument implementations, including in-house preparation, customer project support, onsite application and installation, support of customer validation and go-live support.Support validations of Abbott products at customer locations.Provide training via in-person and virtual modes for new and existing customers as part of initial implementation and ongoing customer support.Operate moderate and highly complex lab equipment in conjunction with support of Abbott products both internally and at customer locations.Identify technical requirements of customers to ensure new and existing customer needs are appropriately defined and addressed.Educate client on the overall process for assay and analyzer installation and validation support.Collaborate with Sales leadership, Operations, CLS Technical Consulting, and other teams and colleagues to maintain and grow customer base through increased customer satisfaction.Assist in the establishment of procedures and investigation methodologies.Provide recommendation s and observations to senior Applications support staff and management .Determine method s and procedures on new assignments and to provide guidance and training to others.Exercises judgment within broadly defined practices and policies in selecting methods and techniques and evaluation criteria for obtaining results.Travel to customer locations for implementation, service, support, and other objectives as necessaryDemonstrate strict adherence to company's quality and operations policies, and industry regulatory requirementsProvide technical product support and conduct investigations on product complaints including data collection, summary, and initial analysisFollow established company procedures and investigation methodologies to maintain records of customer complaints and conduct root cause analysisCoordinate with appropriate departments to ensure relevant product feedback is provided.Execute duties in compliance with established business policies.Demonstrates commitment to the development, implementation and effectiveness of Company Quality Management System per ISO, FDA and other regulatory agencies.Understands and heed the quality consequences which may occur from the improper performance of the role and specific tasks;. acknowledge and respond appropriately to device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing, and testing activities.Perform other duties and projects as assigned.Required QualificationsBA or BS in Chemistry or, related scientific field, or Engineering, or Computer/Information sciences2+ years of related experienceDemonstrated effective verbal, written, and presentation skillsAbility to train, support,, and communicate with customers in a patient, expert mannerThorough understanding of the science, technology, and processes of toxicology reagents, instrumentation,, and laboratory practicesAbility to follow detailed action plans, maintains accurate records, and carry out assignments in a thorough, conscientious manner while adhering to safe laboratory practicesDemonstrated time management, planning, and organization skills.Demonstrated strengths in operation of computer systems and software packages, principally in Windows OS systems, across a wide range of business, laboratory, and data applicationsTravel 75%Preferred Qualifications5 years of experience immunoassay platforms in forensic or clinical science, and/or experience directly related to the duties and responsibilities specifiedPrior field experience recommendedStrong computer systems and Information Technology expertise and experienceExcellent organization prioritization skills; frequently manages multiple simultaneous projectsDemonstrated attention to detail and ability to execute objectives with precisionExcellent critical analytical skills; – ability to determine root cause of an issueLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives:
  • Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews.The base pay for this position is $57,300.00 – $114,700.00In specific locations, the pay range may vary from the range posted.JOB FAMILY: EngineeringDIVISION: TOX ARDx ToxicologyLOCATION: United States
Clearwater : 5990 142nd Ave NADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL: Yes, 75 % of the TimeMEDICAL SURVEILLANCE: Not ApplicableSIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott