Branch Manager
Hills Bank
- Williamsburg, IA
- Permanent
- Full-time
- Drive all aspects of the branch sales and service processes, developing and executing strategies to bring in future customers and enhance relationships with current customers.
- Design and deploy strategies that drive branch deposit and consumer loan growth goals, monitoring results to ensure goals are achieved.
- Actively participate in all bank marketing promotions and campaigns.
- Deepen relationships with the Home Mortgage, Commercial, and the Trust and Wealth Management departments to help meet customers financial needs, generate referrals and increase sales, focusing particularly on deposits.
- Actively participate in business development activities by planning and executing bank events.
- Represent the bank by participating in professional associations, community organizations, and local business groups. Hold board or leadership positions in local groups or organizations.
- Address and resolve client concerns and inquiries. Handle escalated issues.
- Uphold the bank's core values of care, connect, and trust.
- Lead the branch team and serve as a role model for delivering a superior customer experience, ensuring a focus on building relationships, engaging customers in conversations to understand their financial needs and working proactively to help customers succeed.
- Provide management support in the development of employees, including hiring, training, and performance appraisals of retail branch staff, fostering communication and feedback through regular team and one-on-one meetings. Coach for success and provide discipline when needed.
- In accordance with bank policy, authorize transactions such as deposits, withdrawals, check cashing, wire transfers, etc, protecting the bank from monetary and reputational loss.
- Accountable for audit integrity, risk management and security of the branch.
- Coordinate or delegate the management of other branch duties, such as coordinating work of custodial staff; interior and exterior office upkeep; signage; working with service vendors; arranging usage of the community room, etc.
- Facilitate the annual branch budget process as well as ongoing monitoring.
- Ensure all compliance requirements are met.
- Successful candidate will have 5+ years of customer service experience at a community bank or equivalent AND supervisory experience; a four-year college degree is preferred.
- Must have a successful sales background, be able to work independently and lead teams.
- Knowledge of and residence in local community is preferred.
- Must be willing to participate and take a leadership role in community activities and events, which will include some evening and weekend hours. Will participate in a Saturday morning rotation.
- This job requires skills needed in a typical office environment.