Staffing Account Executive
Open Systems Healthcare
- Philadelphia, PA
- Permanent
- Full-time
- Oversee branch business development by utilizing data, reports, and insights to establish salestargets, evaluate achievements, and enhance sales strategies.
- Sources, generates, and prospects sales leads by in-person meetings, telephone calls, and e-mails… etc.
- Contacts client facility leaders (c-suite executives, medical directors, and department heads...etc.)to spread awareness about OSH, sell OSH’s services and inquire about needs for locum tenenscoverage.
- Acquire and retain key accounts by communicating regularly with the client tounderstand the client’s services, processes, and identifying current and potentialstaffing needs.
- Focus on Client Needs: Anticipate, understand, and respond appropriately to the needs ofinternal and external clients to meet or exceed their expectations within the organizationalparameters.
- Negotiate and influence new and existing contracts with client accounts.
- Audit and maintain compliance of the client’s account with local, state, federal regulations, andAgency policies.
- Generates recruiting leads by contacting active and passive clinicians via ATS, participating incommunity events, telephone calls, and e-mails to educate them on our services, resources, andprocesses.
- Audit and maintain compliance of clinician’s profile with updates to licensures and certificationswith local, state, federal regulations, and agency policies.
- Responsible for the supervision and performance management of clinicians (establishing,mastering, counseling, and correcting) to maintain quality of care and appropriate staffing levels.
- Qualifies and matches clinicians to client’s needs based on their availability and skillset.
- Manage provider placement process between the client and the clinician.
- Coordinate staffing of clinicians shifts according to the client’s needs and clinicians’ availability.
- Responsible for Performance Management of sales team and clinical staff. Communicate withclients and clinicians to resolve requests, complaints, and issues as needed.
- Achieves/exceeds daily and monthly activity goals and metrics as set by their manager.
- Oversee branch billing including linked activities such as travel time, orientation, in-services, claims management, fiscal reconciliation, etc. in compliance with regulation andcompany standards.
- Oversee determination and management of clinician’s wages.
- QAPI (Quality Assurance and Performance Improvement) management-implementation and oversight, participate as active peer review committee member (if applicable).
- Manage interpersonal relations of branch employees.
- Assure appropriate staff supervision during all operating hours.
- Establish and maintain effective channels of communication within the organization and externally.
- Represent OSH appropriately in the community.
- Enforce and comply with all OSH policy and procedure requirements.
- 1-3 years experience with locum tenens is preferred.
- 1-3 years of experience in customer service, sales, case management, and healthcare.
- 1-3 years of staffing experience.
- Basic understanding of Microsoft Office, Excel, Teams...etc.
- Must have a reliable form of transportation.
- Remote work experience is preferred.
- Ability to handle confidential information in compliance with HIPAA.
- Ability to handle sensitive information in a calm and professional manner.
- Ability to work independently and collaboratively in a team-based environment.
- Ability to manage multiple projects simultaneously and succeed in meeting deadlines and quality-driven productivity goals in a fast-paced work environment.
- Ability to maintain public relations, interpersonal skills, and professional telephone manner.
- Ability to anticipate, understand, and respond appropriately to the needs of internal and externalcustomers to meet or exceed their expectations within the organizational parameters.
- Ability to effectively communicate externally as well as internally with all levels of theorganization.
- Teamwork (We Is The New Me): Works collaboratively together with others to achieve group goals and objectives
- Accountability (Celebrate The Wins; Be Aware Of Weaknesses): Takes personal responsibility for the quality and timeliness of work and actions, and achieves results with little oversight.
- Conscientious (Do The Little Things...All Of Them): Conscientious in work ethic and interpersonal management
- Motivation (Know The Why): Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
- Critical Thinking and Complex Problem Solving (Work The Problem): Resolves difficult or complicated challenges.
- Development and Continual Learning (We Don't Set Your Limits; You Do): Displays an ongoing commitment to learning and self-improvement.