Utility House Attendant (On-Call)
Alohilani Resort Waikiki Beach
- Honolulu, HI
- $23.91 per hour
- Permanent
- Part-time
- Use proper two-way radio etiquette when communicating with other employees.
- Use provided hotel software system (i.e. HotSOS) to properly track work assignments and guest requests.
- Practice safe work habits to ensure safety to guests, fellow employees and self.
- Handle items for "Lost and Found" according to Highgate Hotel Standards.
- At the end of the shift, turn in all keys, assignment sheets, and communication devices to the Housekeeping Office.
- Report maintenance issues to Housekeeping Clerk, Supervisor, or Manager.
- Be familiar with Highgate Hotel guestroom cleaning procedures and be able to assist as needed.
- Deliver clean linen to assigned sections, if necessary.
- Pick up and deliver linen.
- Pick up and dispose of trash.
- Before leaving, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
- Vacuum guest corridors.
- Deliver and stock supplies and amenities and maintain proper inventories.
- Ensure properly chemical usage.
- Keep hallways, public areas and closets neat and organized.
- Maintain cleanliness and sanitation in public restrooms.
- Adhere to the schedule for project cleaning of public areas.
- Maintain the stairwells to hotel standards.
- Keep ash urns clean and filled with sand.
- Ensure overall guest satisfaction.
- High School diploma or equivalent
- Experience in a hotel or a related field preferred.
- Previous Housekeeping experience highly preferred.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to properly and safely operate cleaning equipment (i.e Pool Cleaning Equipment, Carpet Extractors, Carpet Shampoo Machines, Floor Scrubbers/Buffers, Power Washers, Aerial Lifts, etc.)
- Ability to stand during entire shift.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.