Medical Records Clerk
San Diego Cardiac Center Medical Group Inc
- San Diego, CA
- $17.00-19.00 per hour
- Permanent
- Full-time
- Work closely with administration and staff to support the requests from patients and outside entities with obtaining records to support the patient's care
- Scrub charts for what is needed prior to patients' appointments, including hospital records
- Retrieve, collect, and prioritize all requests for medical records made through the organization, patients, and affiliates
- Record and track all records requests, releases and authorizations within the Electronic Medical Record HPI
- Verify legitimacy, accuracy and authority of all such requests and then process and invoice as appropriate
- Abide by, adhere to, and conform to all applicable organizational, local, state, and federal regulations including 42CFR Part 2
- Review, develop, and implement standards and procedures for processing medical records requests with administrative support
- Maintain an up-to-date understanding of applicable policies, processes, laws, and regulations
- Report breaches, instances of non-compliance, patient complaints, problems, or similar instances to the Scheduling or Clinical Manager in an effort to protect patient HPI
- Assist patients, staff, and affiliates with medical records requests and questions
- Participate in improving quality throughout the organization
- Document in the EHR any pertinent patient communication - EPIC experience a plus
- Respond to tasks/messages created in the EHR; responsible for communicating any patient concern to the appropriate Provider; bring any relevant data that will guide the Provider in the decision-making process
- Be a team player: Identify how you might assist fellow team members during daily operations to ensure a smooth flow of clinic/office hours
- Always represent SDCC and its staff and Providers in a professional, courteous, and respectful manner on or off the property
- Perform other duties as assigned or requested
- Minimum 1 year of experience in a healthcare setting, preferred
- Effective communication skills to converse clearly over the telephone and in person
- Exceptional organizational and time management skills to manage multiple priorities while remaining professional and calm
- Attention to detail to maintain a high-volume level of accuracy; ability to work independently and perform functions with minimal supervision; be self-directed; flexible; and prioritize
- Technological skills, such as using word processing, spreadsheet programs to track data, Adobe Acrobat, knowledge of scanning programs and capabilities
- Interpersonal skills to interact positively with many diverse individuals
- Be punctual and maintain a positive attitude and a professional appearance
- Excellent customer service skills and working knowledge of general office duties
- Works well in an environment with firm deadlines; results oriented; ability to work independently and as part of a team
- Consistently demonstrate and promote the values of respect, honesty, and dignity for all patients and SDCC team members and be committed to the constant pursuit of excellence and teamwork
- Physical demands:
- The position is regularly required to sit for prolonged periods of time
- The incumbent may occasionally lift and/or move up to 25 pounds
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions
- Working Conditions:
- Ability to function in a fast-paced/high-stress medical office environment, which may involve dealing with a high traffic volume of people and stressful situations requiring the ability to think clearly; respond quickly; and to be able to perform multiple tasks simultaneously