Director of Service Operations East Coast of the USA and Canada
Vanderlande
- USA Canada
- Permanent
- Full-time
- Responsible for the overall operational and financial performance of the North American Service Sites on the East Coast of US and Canada for the Vanderlande Airport, Parcel, And warehouse business .
- Deliver outstanding services to our customers to improve their competitive position throughout the lifecycle
- Execution of our comprehensive service contract in adherence to global standards and best practices
- Lead, mentor and coach the teams
- Subcontractor management based on defined SLAs and governance structure in collaboration with the procurement team
- Business partner, at executive level, of the customer organization
- Responsible for operational SLA and KPI, financial and HSE performance
- Identification of crucial positions, talents/ hidden gems and solving gaps in organizational set-up
- Performance and talent management and succession planning ensuring business continuity
- Strengthen team capabilities related to technical skills, soft skills and leadership
- Building a diverse and inclusive team
- Nurture a working culture based on the Vanderlande values
- performance management and data-driven analysis and decision making ways of working
- Utilizing global support effectively and encourage peer coaching
- Define and implement a regional roadmap based on the set strategic priorities for North America
- Promote teamwork between Sales, Project Execution, Operations, and support units.
- BS Degree in Engineering or technical training in Maintenance Management
- Minimum 10 years of experience with Maintenance Management in the industrial/facilities industry.
- Experience managing multiple sites and site managers.
- Experience overseeing financials/budgets.
- Must be willing and able to travel 50%
- Masters in Engineering or Business.
- Exposure to European and American cultures is a plus.
- Strong leadership, coaching, facilitation, and conflict resolution skills.
- Financial and analytical skills applied to pricing and project execution.
- Excellent interpersonal, verbal, and written communication skills.
- Competent customer-oriented professional who can multi-task and oversee multiple geographic locations.
- Ability to anticipate customer and team needs and act accordingly.
- Proactive, motivated, and professional.
- Ability to adapt to a fast paced, technical, entrepreneurial, and international work environment.