EMPLOYMENT SECURITY REPRESENTATIVE II
State of Florida
- Hollywood, FL
- Permanent
- Full-time
- Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
- Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
- Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
- Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
- Uses knowledge acquired through education, training, or experience to complete tasks.
- A rated school district
- Home to Broward College and Nova Southeastern University, a Florida hub for Florida Atlantic University (FAU), Florida International University (FIU), and a host of other private colleges and vocational schools.
- Within a state having no state income tax for residents of Florida
- State Group Insurance coverage options+
- Retirement plan options, including employer contributions ( )
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program (Eligibility required)
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
- We care about the success of our employees.
- We care about the success of our clients.
- We are always improving our technology, our tools, our customer’s experiences, and ourselves.
- A rewarding experience for reliable, compassionate, and professional employees.
- Provide job placement assistance and refer customers to job openings, training opportunities, and other employment-related services as appropriate.
- Provide labor market information, orientations, and/or other employment-related subjects and refer customers to supportive services as appropriate.
- Assist applicants to register as appropriate and interview clients for job assistance or benefits within a case management structure.
- Interview and assess customer needs, job skills, education, knowledge, and abilities.
- Conduct comprehensive and specialized assessments of eligible persons and develop an individual employment plan to identify the employment goals, appropriate objectives, and services for participants that will lead to sustained careers and lasting self-sufficiency as needed.
- Performs work and records activity and customer information in the current database system.
- Monitors job openings and verifies referral results with employers.
- Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs.
- Performs other duties as required by supervisors at the local organization.
- Ability to promote and market the department and the Career Center.
- Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
- Knowledge of the basic principles of counseling and case management,
- Working knowledge/experience using Microsoft
- Ability to work effectively as part of a team, and establish and maintain effective working relationships with others.
- Ability to utilize problem-solving techniques.
- Ability to deal with the public in a tactful, courteous, and effective manner.
- Ability to conduct effective interviews.
- Ability to listen effectively.
- Ability to work independently by planning, organizing, and coordinating work assignments.
- Ability to prepare reports to include recording, evaluating, and analyzing data.
- The incumbent must possess or obtain certification as a Workforce Professional Tier 1 within 60 days of employment in the position.
- Knowledge of Microsoft applications including Word, PowerPoint, and Excel.
- Required to travel locally and must furnish own transportation
- A Bachelor’s degree from an accredited college or university in Business, Human Services, Education, or a related field
- Professional or nonprofessional experience in areas related to employment security, interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the preferred college education.
- Possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.
- Registered in EmployFlorida.