Patient Services Manager 2
Sodexo
- Edina, MN
- Permanent
- Full-time
- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
- successfully manage and program Sodexo’s patient menu software (Healthtouch) to meet needs of all 9 hospitals
- drive Performance Improvement and Quality Management projects
- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
- perform tray assessments to ensure food quality and presentation and tray accuracy
- perform management functions that include leading a team of hourly associates including employee development
- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
- knowledge of nutrition and specialized diets
- experience with oversight of diet offices
- strong management skills, preferably in healthcare
Basic Management Experience - 2 years
Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.