Business Development Service Associate
Bowser Automotive, Inc.
- Monroeville, PA
- Permanent
- Full-time
- Receive inbound calls and internet inquiries to schedule customers for service appointments.
- Place outbound follow-up calls to customers regarding their service experience.
- Place calls/send email notifications to remind customers of upcoming inspections and routine maintenance for their vehicles.
- Participate as an essential member of the Service BDC outreach campaigns.
- Attend training to gain a basic understanding of general automotive repair and activities associated with the service department.
- Work collaboratively with the Sales BDC staff.
- Complete daily reporting/documentation as shift requires.
- Maintain rapport and high level communication with service department (manager, advisors, technicians, etc.).
- Answer questions about vehicle service appointments.
- Meet Quality Assurance Requirements and other key performance metrics.
- Follow Bowser policies and procedures including all safety policies.
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns in order to schedule the appropriate time for vehicle service.
- Strong work ethic and self-starter; able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to work as part of a team as well as independently.
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone as well as online.
- Ability to learn and navigate new software quickly
- Ability to type 30 wpm+
- Telesales experience preferred.