Customer Service with Dutch
Randstad
- Barcelona
- 22.000 € al año
- Temporal
- Tiempo completo
- Customer service to resolve guest queries via telephone and/or email.
- Provide accurate information about the resort's facilities, activities and services.
- Assist guests in booking accommodation, meals and leisure activities.
- Manage incidents and complaints.
- Fluency in Dutch and English is a must.
- Previous customer service experience would be an asset, preferably in a hospitality or tourism environment.
- Excellent communication and interpersonal skills.
- Strong problem solving skills and proactive approach to customer satisfaction.
- Ability to multi-task and prioritise responsibilities in a fast-paced environment.
- Proficient in basic computer applications (e.g. Microsoft Office, reservation systems).
- Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards)
- Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. Saturdays from 9am to 7pm and Sundays from 10am to 5pm.
- Salary: 22.000 gross euros yearly + 2K more of bonus.
- Well located offices in Barcelona (between Llacuna and Bogatell)
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