Learning and Development Specialist- Symmetry
Gusto
- Scottsdale, AZ
- $82,000-102,000 per year
- Permanent
- Full-time
- Development of curriculum and facilitation of learning platforms and programs, onboarding, product training, soft-skills training, industry training, and more.
- Partner with Symmetry key stakeholders to identify strengths and gaps in employee/client knowledge and capabilities and devise strategies to develop and grow knowledge and capabilities skills and capabilities.
- Drive and prepare well-structured, technically accurate, and error-free internal and external training curricula and training materials using current word processing and training technology platforms.
- Research innovative learning techniques to drive a learning culture and drive behavior change. You will look to find fun, digestible, and engaging content to make learning accessible and exciting to increase interaction with learning content.
- Facilitate learning experiences and peer coaching groups.
- Define, create, and implement software product-specific curriculum aligned with learning and development objectives.
- Coordinate and manage training logistics, including communications, calendar invites, survey feedback, etc.
- Work well both independently and with others in a team environment, leveraging existing resources to successfully meet the objectives and goals of the role.
- Evaluates course effectiveness through end-of-course evaluations, participant comprehension, and operational metrics, making necessary content revisions.
- Uses technology to simplify work processes. Applies technical knowledge to identify trends and solutions for L&D products and services. Learn new software and keep current on emerging technology.
- Establishing and maintaining an audit-friendly database and dashboard representing every aspect of training delivered, including provision for individual sign-off acknowledging receipt and understanding of material delivered.
- Other duties, as assigned.
- 5+ years of work experience with designing, developing, and delivering software training curricula to internal and external audiences.
- Ability to lead and manage new Learning & Development projects from needs analysis to post-delivery evaluation.
- Experience with and knowledge of APIs, and software code development experience preferred.
- Experience in training and development practices, technology, and methods including needs assessment and instruction design for instructor-led, virtual, online, and blended training.
- Knowledge of instructional design principles including adult education concepts to identify appropriate delivery methods and develop technical and conceptual content.
- Proficient in G-Suite, Airtable, Asana, JIRA, NetSuite, and Zendesk.
- Exceptional verbal and written presentation skills, including the ability to prepare materials for audiences at all levels of the organization.
- Experience writing software documentation is a plus.
- Payroll Org - Fundamentals of Payroll and Certified Payroll Professional credentials a plus
- A love of your craft and a curiosity and passion to constantly learn new things and teach others. Drive growth in knowledge and make others better.
- The candidate must have experience in designing, developing, and delivering training material, developing a training strategy, and understanding different training methods and channels.
- Ability to /Experience in linking training to performance and quality.
- Ability to/Experience in carrying out Training Needs Analysis.
- Able to communicate ideas and instructions at all levels clearly and concisely.
- Able to plan activities in a changing environment.
- Experience in analyzing a business problem and working with multiple stakeholders and subject matter experts to develop a solution to resolve it.
- Ability to respect and handle diversity amongst staff and office environments.
- Advanced or proficient level of training tools, platforms, and G-Suite in particular.
- A fast and enthusiastic learner with a desire to increase knowledge and understanding of the HR Tech industry and Symmetry Software products and services.
- Has excellent oral, presentation, and written communication skills, empathy, professionalism, and a genuine desire to assist people.
- A College Degree in Learning & Development or an associated area of study strongly preferred
- Software training and/or technical services certifications preferred