User Onboarding Manager, Stripe Accelerate
Stripe
- Chicago, IL
- $74,000-111,100 per year
- Training
- Full-time
- Proactively engaging and guiding users through the Stripe implementation process.
- Closely partnering with our sales team (Account Executives) to ensure a smooth handoff, including deal scoping and making sure users have the right level of implementation offering attached.
- Unblocking and enabling users by facilitating internal Stripe processes and managing Stripe-owned tasks on their behalf.
- Monitoring the Sales pipeline for upcoming projects and managing the health of your portfolio of user projects overseen by your squad of Onboarding Specialists.
- Leading and coordinating end to end delivery of the program, Onboarding Specialists, and other Stripe experts to deliver onboarding support and address user questions
- Driving continuous improvement of the Accelerate onboarding offering, including owning initiatives like user communication, product enablement, process optimization, and data intelligence.
- Measuring and reporting on the progress and completion of user implementations.
- Corporate internship or 1-3 years of relevant professional experience
- Experience in a customer-facing environment
- Strong analytical, quantitative and operational capabilities
- Comfort in operating in a highly ambiguous and fast paced environment
- Experience collaborating on multiple projects or initiatives simultaneously
- BSc or equivalent degree in a related field (technology, business administration, project management etc,)
- Exceptional communication and presentation skills
- Strong technical aptitude
- Project management training or certification
- Ability to communicate in some other language in addition to English (French, German, Mandarin, Thai, Japanese is a bonus)
- Payments/ ecommerce experience
- Experience working in a Professional Services organization or in a customer success/support organization
- A familiarity with APIs