Retail Representative
Jars Cannabis
- Detroit, MI
- $15.00 per hour
- Permanent
- Full-time
- Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
- Ability to use suggestive selling strategies and must be able and willing to upsell all customers
- Ability to take constructive criticism and be coached by upper management
- Assist with inventory tasks when needed
- Works scheduled shifts and follows the company's attendance policy
- Follows all safety and CRA rules policies
- Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
- Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
- Performs opening and closing duties as needed
- Escalates customer issues to upper management when appropriate
- Maintains a positive, caring attitude, and treats both customer and co-workers with respect
- Maintains neatness, cleanliness, and organization of the sales floor
- Fills in when short-staffed and is willing to be cross-trained
- Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
- Listens and responds to customer and coworker needs/requests appropriately and timely
- Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
- Acquired knowledge of cannabis strains and applications
- Cannabis industry and/or health industry experience highly desirable
- Exceptional interpersonal, communication, and customer service skills
- Uses basic math skills
- Must be 21 years of age or older
- High school diploma or General Education Diploma (GED) is required
- Requires prolonged standing and some bending, stooping, and stretching
- Ability to operate a computer, POS system, and other office equipment
- Moving up to 30 pounds on occasion
- Work will generally be performed in a fast-paced retail cannabis dispensary
- Involves frequent contact with patients and staff
- Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion