Principal Tech Product Manager - Remote
UnitedHealth Group
- La Crosse, WI
- $122,100-234,700 per year
- Permanent
- Full-time
- Significant contribution to ensuring the right problems are being solved the right way to meet customer needs
- Owns the improvement of user and customer metrics such as NPS
- Identifies approaches / initiatives that result in customer metric improvement and drives adoption across portfolios
- Owns user and customer metrics across multiple products (SUS and NPS)
- Work with Business Leads and Engineering Leads to ensure OKR's are created and measured
- Communicates effectively to build relationships with all senior stakeholders (up to / including VP) across product teams and Market Segments
- Deep and personal knowledge of users, customers, and market segments
- Clearly understands crossproduct workflow / LOB relationships; learns from and adopts other products’ successes
- Able to evangelize and foster reuse across products
- Partners appropriately across the portfolio to minimize overlapping work
- Works with delivery leadership teams to align Engineering / Architecture expectations of Product team within
- Partner with Business stakeholders to develop OKR's (measure what matters)
- Balance business priorities with technology enablers to advance platform and minimize tech debt
- Provide guidance and direction to product strategy and Roadmaps
- Partner to manage product portfolio budget and proactively monitor and communicate costs, fees, etc.
- Influences & drives prioritization across the Product Development Roadmap, Product Backlog, and Sprint Backlog
- Ensures industry standard architecture and design patterns are followed.
- Provides guidance on transition and future state architecture, reducing/managing technical debt, & developing system designs
- Manages capacity plan against demand
- Understands engineering workstreams, challenges, and processes and how to relate them to product and business problems
- Advocates best practices, processes, and tools for agile product development
- Expertise in one or more Agile Product Development tools (i.e. Aha) used to track and report product development ideas, features, and metrics
- Collaborates with Stakeholders to drive strategic and outcome-based roadmaps
- Influences "Definition of Done" and ensures it is clearly understood and articulated to the stakeholders
- Coached multiple teams at one time or have worked with a variety of products and industries in your career
- Great Coach to form great teams and great products
- Strategic thinker with the ability to offer ideas that will facilitate product maturity within an organization
- Diffuses conflict by driving consensus based in the greater good of the product
- Anticipates leadership / stakeholder needs; proactively address gaps
- Effectively influences multiple portfolios, contributes to product level decision
- Guides leadership-level alignment across organization
- Demonstrate effective negotiation strategies to achieve win-win
- Leads efforts to advance product culture throughout portfolio
- Relationship Driven. Empowered, curious, forward-thinking. Take risk; not afraid to fail
- Utilize influencing skills to build a collaborative culture and foster relationships with strategic partners with focus on innovation, growth, and continuous improvement
- Attends relevant events to build network and cultivate relationships; Networks with a variety of individuals inside and outside of the organization
- Demonstrates finesse in working through complex and difficult topics
- Demonstrates anticipation, instinct and timing with executive communication when the opportunity arises
- Actively attracts talented resources to fill roles across levels / job families
- 6+ years of experience in product ownership or product leadership roles
- 6+ years of experience developing and maintaining product or capability roadmaps
- 6+ years of experience in internal or external customer engagement and managing customer expectations and feedback
- 6+ years of experience creating or calculating savings for cost benefit analyses
- 4+ years of experience managing matrixed product teams
- 4+ years of experience working in an agile or scaled agile development environment
- United States Citizen
- Certified Scrum Product Owner
- LESS certification
- Experience with application development and software integrations
- Experience managing relationship NPS surveying, scoring and analysis
- Experience managing direct reports or leading $1M+ enterprise-level programs
- Experience with product management and development, engineering best practices, user experience best practices, design best practices, agile software development methodologies, processes, and toolsets
- Experience in Healthcare
- Experience working with state or federal government clients including the bidding and implementation process
- Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
- Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering
- Solid research and problem solving skills
- Ability to use quantitative and qualitative data to assess priorities and influence roadmaps
- Ability to use straightforward, structured communication when connecting with stakeholders
- Excellent presentation skills and experience presenting to large groups
- Demonstrated ability to achieve goals in a matrix environment
- Demonstrated ability to work collaboratively and influence others without direct authority
- Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff