Principal Tech Product Manager - Remote

UnitedHealth Group

  • La Crosse, WI
  • $122,100-234,700 per year
  • Permanent
  • Full-time
  • 13 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The technology product management organization designs, develops and manages activities for a specific product or group of products, from product definition and planning through production, release and end-of-life. It is responsible for management of the full product lifecycle with a technical focus, including the strategy, design, development, management and end-of-life of new, existing or acquired products.The organization leverages market insights and emerging technology developments and trends to understand market/customer needs, as well as identify new opportunities or make adjustments to current product offerings. Team members balance deep subject matter expertise with knowledge of business use cases and strong technical aptitude.The organization is accountable for delivering product performance in alignment with expectations, and updates changes to a product portfolio to improve competitive position and produce optimal product performance to meet customer and market needs. It is accountable to the OptumServe business line P&L owners, and is responsible for cross-functional stakeholder management, to include (but not limited to) design, engineering, scrum teams, business leaders.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
  • Significant contribution to ensuring the right problems are being solved the right way to meet customer needs
  • Owns the improvement of user and customer metrics such as NPS
  • Identifies approaches / initiatives that result in customer metric improvement and drives adoption across portfolios
  • Owns user and customer metrics across multiple products (SUS and NPS)
  • Work with Business Leads and Engineering Leads to ensure OKR's are created and measured
  • Communicates effectively to build relationships with all senior stakeholders (up to / including VP) across product teams and Market Segments
  • Deep and personal knowledge of users, customers, and market segments
  • Clearly understands crossproduct workflow / LOB relationships; learns from and adopts other products’ successes
  • Able to evangelize and foster reuse across products
  • Partners appropriately across the portfolio to minimize overlapping work
  • Works with delivery leadership teams to align Engineering / Architecture expectations of Product team within
  • Partner with Business stakeholders to develop OKR's (measure what matters)
  • Balance business priorities with technology enablers to advance platform and minimize tech debt
  • Provide guidance and direction to product strategy and Roadmaps
  • Partner to manage product portfolio budget and proactively monitor and communicate costs, fees, etc.
  • Influences & drives prioritization across the Product Development Roadmap, Product Backlog, and Sprint Backlog
  • Ensures industry standard architecture and design patterns are followed.
  • Provides guidance on transition and future state architecture, reducing/managing technical debt, & developing system designs
  • Manages capacity plan against demand
  • Understands engineering workstreams, challenges, and processes and how to relate them to product and business problems
  • Advocates best practices, processes, and tools for agile product development
  • Expertise in one or more Agile Product Development tools (i.e. Aha) used to track and report product development ideas, features, and metrics
  • Collaborates with Stakeholders to drive strategic and outcome-based roadmaps
  • Influences "Definition of Done" and ensures it is clearly understood and articulated to the stakeholders
  • Coached multiple teams at one time or have worked with a variety of products and industries in your career
  • Great Coach to form great teams and great products
  • Strategic thinker with the ability to offer ideas that will facilitate product maturity within an organization
  • Diffuses conflict by driving consensus based in the greater good of the product
  • Anticipates leadership / stakeholder needs; proactively address gaps
  • Effectively influences multiple portfolios, contributes to product level decision
  • Guides leadership-level alignment across organization
  • Demonstrate effective negotiation strategies to achieve win-win
  • Leads efforts to advance product culture throughout portfolio
  • Relationship Driven. Empowered, curious, forward-thinking. Take risk; not afraid to fail
  • Utilize influencing skills to build a collaborative culture and foster relationships with strategic partners with focus on innovation, growth, and continuous improvement
  • Attends relevant events to build network and cultivate relationships; Networks with a variety of individuals inside and outside of the organization
  • Demonstrates finesse in working through complex and difficult topics
  • Demonstrates anticipation, instinct and timing with executive communication when the opportunity arises
  • Actively attracts talented resources to fill roles across levels / job families
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 6+ years of experience in product ownership or product leadership roles
  • 6+ years of experience developing and maintaining product or capability roadmaps
  • 6+ years of experience in internal or external customer engagement and managing customer expectations and feedback
  • 6+ years of experience creating or calculating savings for cost benefit analyses
  • 4+ years of experience managing matrixed product teams
  • 4+ years of experience working in an agile or scaled agile development environment
  • United States Citizen
Preferred Qualifications:
  • Certified Scrum Product Owner
  • LESS certification
  • Experience with application development and software integrations
  • Experience managing relationship NPS surveying, scoring and analysis
  • Experience managing direct reports or leading $1M+ enterprise-level programs
  • Experience with product management and development, engineering best practices, user experience best practices, design best practices, agile software development methodologies, processes, and toolsets
  • Experience in Healthcare
  • Experience working with state or federal government clients including the bidding and implementation process
  • Ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
  • Ability to represent 'the voice of the customer' in technical discussions with architecture and engineering
  • Solid research and problem solving skills
  • Ability to use quantitative and qualitative data to assess priorities and influence roadmaps
  • Ability to use straightforward, structured communication when connecting with stakeholders
  • Excellent presentation skills and experience presenting to large groups
  • Demonstrated ability to achieve goals in a matrix environment
  • Demonstrated ability to work collaboratively and influence others without direct authority
  • Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group