Customer Service Representative (Anchorage)
Enstar Natural Gas
- Anchorage, AK
- Permanent
- Full-time
- Respond to customer questions and concerns via phone (call center environment), customer service lobby, and through correspondence.
- Enter customer applications and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
- Initiate work orders for the Meter Reading, Service, Distribution and Measurement departments via computer software system, process work orders for customers.
- Research account and billing discrepancies; perform account adjustments as necessary.
- Cross-train with other department tasks.
- High school diploma or equivalent.
- One year of prior customer service experience, call center experience preferred.
- Proficiency with Microsoft Office Suite, specifically Excel and Word.
- Strong math, accounting, and clerical skills.
- Strong verbal and written communication skills.
- Ability to type 50+ wpm 10-key by touch.
- Ten-key calculator by touch.
- Professional telephone etiquette.
- Professional personal appearance.
- Enthusiastic and energetic customer service attitude.
- Prior utility industry experience is desirable, but not required.
- Ability to pass a drug, background, credit, past employment, and driving record screening.
- Excellent interpersonal skills to work productively and cooperatively with all levels of management and staff.
- Ability to professionally assist customers in a demanding, multi-task environment.
- Adequate oral and written communication skills to communicate policies and procedures to others.
- Ability to use general office equipment such as computer, fax, phone, copier, etc.
- Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
- Ability to convey information clearly and professionally.
- Active listening skills: attentiveness when listening to others to understand, ask appropriate questions, etc.
- Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
- Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers, and management.
- Must maintain a safe environment for co-workers, customers, and the public through adherence to established safety standards and timely reporting of potential hazards.
- Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.