Job Title:Sr Specialist I – IT End User ComputingSummary: The Sr Specialist I - IT End User Computing is a key position which support and assist in the development of global digital workplace strategy.Very dynamic, great communicator, customer advocate, able to interface with business leaders at all levels.This person leads all aspects of regional or site support including PC support, break/fix, and local IT support. This person identifies, reviews, and operationalizes new technologies to help improve the overall end user experience by making end users more efficient and empowered to perform their daily duties.Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners.Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset.Responsibilities Include:
Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
Acts as a “region/site advocate” to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
Drives strategic IT programs and larger projects.
Partners with engineering teams to develop long term digital workplace roadmap which rolls into the overall IT Digital Strategy
Develops key relationships with IT SMEs, leadership, user base, and monitors user experience.
Provides C-Level support for incidents and requests.
Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.
Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.
High professional ethics and respect administrative policies and committed to deliver IT world class services.
Have a mindset to always keep learning new technologies and stay current.
This role will operate in a least privileged model and will partner with IT engineering teams to ensure technical changes are made to support EUC digital employee experience strategies.
Ensures global EUC team is trained on technologies that are deployed.
Provides input on EUC employee development and growth.
Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
Qualifications:The following are required for the role
Working experience in WAN, LAN topology and support
Working experience in Microsoft products
Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
In possession of a driver’s license (preferably having own car)
English (spoken and written) skills are required.
Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.
5-10 years of proven experience in IT customer support and business partnership
What We Offer: Base Pay Range: $79,500.00 - $116,600.00The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolutionAdditionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.Flexible, hybrid or remote work schedules may be available based on role.Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.Short term disability with 100% base salary coverage.Company funded counseling (EAP) and assistance finding care for children, parents, or pets.25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.401k savings plan with 5% employer match plus additional contribution based on years of service.Student debt pay-off program.Professional development programs and courses.Wellness programs and financial education.About Us:Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
