AVP Banking Center Manager (Branch Manager)
Bank OZK
- Rogers, AR
- Permanent
- Full-time
- Poised and enthusiastic leader
- Highly organized with a strong sense of urgency, initiative and drive to achieve goals and objectives
- Demonstrated ability to inspire team members to meet business objectives
- Motivates and persuades team members to act
- Accomplished inside business development leader
- Skilled in identifying client needs to develop and grow business
- Tenacious focus on the delivery of an exceptional client experience
- Embraces operational excellence
- Passionate about the successful delivery of Bank OZK’s retail value proposition
- Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, career development, promotion and pay recommendations, and terminations of direct reports
- Manage inside business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achieved
- Proactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby management
- Lead and coach the team to develop professional relationships with clients, listening carefully to client needs, and matching products and services to meet their needs
- Retain, grow and attract clients, generating growth that supports the bank’s goals
- Oversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviors
- Execute strategic and tactical plans to ensure sound operational performance, including effective audit results
- Maintains responsibility and accountability for banking center security for all employees occupying the facility and ensures compliance with the bank’s security program, policies, and procedures
- Proactively resolve client concerns in a timely, professional and positive manner
- Lead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demands
- Enthusiastically embrace, support and model the bank’s values and mission
- Ensure regular and effective upstream and downstream communication with regional and division leadership and with banking center team members
- Model talent development skills and business development skills to facilitate strong employee engagement
- Identify and recruit talent to build a highly effective team
- Ensure employees have access to and receive mentoring and training to be effective in their roles
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Poised and enthusiastic leader
- Highly organized with a strong sense of urgency, initiative and drive to achieve goals and objectives
- Demonstrated ability to inspire team members to meet business objectives
- Motivates and persuades team members to act
- Accomplished inside business development leader
- Skilled in identifying client needs to develop and grow business
- Tenacious focus on the delivery of an exceptional client experience
- Embraces operational excellence
- Passionate about the successful delivery of Bank OZK’s retail value proposition
- Manage branch staff, including daily supervision, interviewing and hiring, mentoring and training, performance appraisals, career development, promotion and pay recommendations, and terminations of direct reports
- Manage inside business development activities, promoting the bank’s full suite of consumer and business products, ensuring growth goals are achieved
- Proactively serve as role model and coach business development activities, including opportunity spotting/referrals, relationship building, outbound calling and lobby management
- Lead and coach the team to develop professional relationships with clients, listening carefully to client needs, and matching products and services to meet their needs
- Retain, grow and attract clients, generating growth that supports the bank’s goals
- Oversee the day-to-day operations of the banking center and hold team members accountable for appropriate behaviors
- Execute strategic and tactical plans to ensure sound operational performance, including effective audit results
- Maintains responsibility and accountability for banking center security for all employees occupying the facility and ensures compliance with the bank’s security program, policies, and procedures
- Proactively resolve client concerns in a timely, professional and positive manner
- Lead by example and be a change agent to help banking center team members evolve to meet shifting client needs and demands
- Enthusiastically embrace, support and model the bank’s values and mission
- Ensure regular and effective upstream and downstream communication with regional and division leadership and with banking center team members
- Model talent development skills and business development skills to facilitate strong employee engagement
- Identify and recruit talent to build a highly effective team
- Ensure employees have access to and receive mentoring and training to be effective in their roles
- Display a high degree of integrity, trustworthiness and professionalism at all times
- Bachelor degree or commensurate work experience required
- 1+ year retail client service and/or business development experience required
- 1+ year business development management/leadership experience strongly preferred
- Proven achievement of business growth goals and financial targets required
- Experience managing, leading and coaching professionals required
- Comprehensive knowledge of bank products/services and regulations required
- Valid driver’s license and good driving record required
- NMLS required