Client Relationship Development ( Domestic Recruitment ) - Kharghar

• Identify and cultivate new business opportunities in the domestic staffing sector.

• Build and maintain a strong pipeline of potential clients through market research and networking.

• Establish and nurture relationships with key decision-makers within client organizations.

• Develop and maintain strong relationships with clients, serving as the primary point of contact for Mintskill HR services.

• Manage client expectations and ensure customer satisfaction through effective communication, problem-solving, critical thinking and decision-making.

• Collaborate with internal teams to ensure timely and accurate delivery of services to clients.

• Answer inquiries and follow up quickly to resolve issues on time.

• Communicate clearly with internal and external clients and vendors, both verbally and in writing.

• Prepare, work and maintain the service delivery dashboards in spreadsheets.

• Maintain MIS, submit the reports, list to clients. Gather feedback from Client and update the dashboards and system.

• Monitor and analyse client data to identify trends and opportunities for improvement.

• Prepare and deliver reports to clients on a regular basis, outlining progress and achievements.

• Check emails, reply, delegate, collaborate and monitor the progress of the projects.

• Continuously identify and implement process improvements to enhance the client experience and increase efficiency.

• Proactively identify potential issues or service misses. Work to resolve (or escalate) disputes in a timely fashion.

• Work with billing to ensure that services are billed on time.

• A bachelor's degree in a relevant field, such as business, marketing, or communications is good to have.

• Ability to coordinate and communicate with other departments / Team members on client-related matters.

• Strong organizational and time management skills, with the ability to manage multiple clients simultaneously

• Attention to detail and a commitment to delivering high-quality work.

• Critical thinking, Problem solving, decision-making.
• Ability to prioritise workload and identify and focus on areas of significant impact.

• Basic computational skills, including the ability to calculate proportions / percentages etc.

• Proven ability to provide exceptional customer service and support.

• Experience in a customer-facing role, with a track record of building successful relationships with clients.

• Familiarity with Google sheet or Excel, Calendar, online meeting tools and software

• Friendly, professional, helpful, and customer-service oriented

• Comfortable with making and taking phone calls.

• Exhibits an eagerness to learn new tasks and take on additional responsibilities.

• Ability to work with a team in a fast-paced environment with limited margin for error.

Mintskill HR Solutions LLP