Field Service Technician

Cavco Industries

  • Kingston, OK
  • Permanent
  • Full-time
  • 1 month ago
Description :ABOUT THE ROLEThe production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.ESSENTIAL DUTIES & RESPONSIBILITIES
  • Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
  • Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
  • Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
  • Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
  • Conducts routine preventative maintenance according to established guidelines and schedules.
  • Insures that Cavco products meet defined specifications
  • May train customers in operation of equipment.
  • May repair faulty printed circuit boards.
  • May be on-call and perform emergency repairs during off-business hours.
MINIMUM QUALIFICATIONS
  • High school graduate with some college
  • 2 - 4 years previous relevant, related experience
  • Demonstrate the ability to anticipate and solve practical problems or resolve issues
  • Demonstrated in-depth customer service history
  • Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
  • Ability to work in a fast pace environment • Attention to detail

Cavco Industries