Temporary Cashier (Anchorage)
ENSTAR Natural Gas Company, LLC
- Anchorage, AK
- Temporary
- Full-time
- Cashier at the front lobby counter. Includes balancing and preparing deposits.
- Accept and process credit card or debit card payments over the phone.
- Process virtual payments.
- Process miscellaneous payments/collections and research unidentified payments.
- Perform clerical tasks such as handling mail (address changes, handling returned mail, as well as sorting, opening, and distributing mail), making copies, and opening and entering payments.
- File and scan documents.
- Enter data and miscellaneous changes into ENSTAR's Customer Care and Billing (CC&B) software system.
- Respond to email correspondence.
- Serve as back up Switchboard Operator. Transfer calls and convey messages.
- Call Center environment.
- High school diploma or equivalent.
- One year cashiering experience.
- One year customer service experience, positive customer service attitude.
- Proficiency with Microsoft Office Suite (Excel, Word, and Teams)
- Ability to type 50+ wpm; ten-key calculator by touch.
- Professional telephone etiquette.
- Professional personal appearance.
- Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
- Ability to pass a drug, credit, background, past employment and driving record check.
- Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
- Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
- Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
- Ability to effectively and professionally assist customers in a demanding, multi-task environment.
- Effective oral and written communication skills to effectively communicate policies and procedures to others.
- Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
- Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
- Ability to convey information clearly, effectively, and professionally.
- Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
- Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
- Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
- Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
- Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.