Write-Off/Data Entry Specialist
Connect Staffing and Consulting
- Overland Park, KS
- Permanent
- Full-time
- Write-Off Processing: Process adjustments to erroneous charges, applying credits, and reconciling accounts or credit notes in accordance with established procedures.
- Spreadsheet Creation: Create and maintain spreadsheets to track write-off activities, ensuring accuracy and completeness of financial records.
- Credit Application: Apply credits to customer accounts accurately and efficiently, following company guidelines and policies.
- Back Office Support: Provide support to the back-office team by handling billing-related tasks, data entry, and administrative duties.
- Research: Conduct thorough research to identify and resolve discrepancies or issues related to write-offs, ensuring accurate financial reporting.
- Adaptability: Navigate change with positivity and flexibility, adjusting to evolving processes, systems, and procedures as needed.
- Collaboration: Collaborate with team members to share knowledge, insights, and best practices, contributing to a supportive and collaborative work environment.
- Customer Service: Provide internal customer service support, responding to inquiries and requests from colleagues in a timely and professional manner.
- Microsoft Office Skills: Utilize Microsoft Office Suite, particularly Excel, to perform data entry, create spreadsheets, and generate reports as required.
- High school diploma or equivalent; Associate's degree or relevant certification preferred.
- Previous experience in customer service, billing, or back-office support roles preferred.
- Strong attention to detail and accuracy in data entry and financial transactions.
- Proficiency in using Microsoft Office Suite, particularly Excel, for spreadsheet creation and data management.
- Excellent organizational skills and ability to prioritize tasks effectively in a fast-paced environment.
- Effective communication skills, both verbal and written.
- Ability to adapt to change and learn new processes and procedures with a positive attitude.
- Willingness to work collaboratively as part of a team and support colleagues as needed.