Operations Coordinator- Bilingual English/Spanish
Imperial Cleaning
- Amityville, NY
- $25.00 per hour
- Permanent
- Full-time
- Primary point-of-contact that supports selected clients from beginning to end.
- Work closely with Field Managers daily on requests and/or issues that may arise.
- Provide operations support to all departments within the organization.
- Schedule project crews for services, training, and deliveries.
- Coordinates estimates and provides pricing to clients.
- Creating and closing work orders for Regional spreadsheets and Project Crew schedules.
- Resolve customers' service or billing complaints.
- Provides daily customer calls and follow-ups on any complaints.
- Maintain a record of customer interactions, transactions, complaints, inquiries, comments, and actions taken.
- Process supply orders, enter and close supply orders into the system, and manage the distribution of supplies to assigned clients.
- Update corresponding client systems to ensure tracking and billing of all services performed.
- Refer unresolved customer grievances to designated departments for further investigation.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Identify and recommend improvements in processes or service methods and procedures to streamline processes.
- Manage project budgets; review and correct any variances weekly.
- Collect, update, and provide required reports to corresponding Clients.
- Provide reporting to assigned Account Manager and Management.
- All other tasks as assigned by management.
- 2 year degree required, 4 year degree a plus
- Bi-lingual (English-Spanish), is a must.
- Detail-oriented and strong communication skills (email, phone).
- Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
- Multi task-oriented: The ability to handle multiple projects at a time.
- Customer-focused with a can-do approach to problem-solving.
- Basic knowledge of computer applications and software applications