Internal Customer Tech Support Varies Full-Time Escondido, California

Palomar Health

  • Escondido, CA
  • Permanent
  • Full-time
  • 13 days ago
Requisition ID38712DepartmentInformation SystemsLocationEscondido, CaliforniaUnionNot ApplicableSalary Range24.83 - 37.32Job TypeFull-TimeShiftVariesHours Per Shift08Hours Per Pay Period80Position at Palomar HealthDescriptionUnder the direction of Information Systems Leadership, the Internal Customer Tech Support provides routine and non-routine technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity.Troubleshoot hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support.Install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate.Use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform equipment moves, adds and changes for end users.Speak and read English at a level that is sufficient to satisfactorily perform the essential functions of the position. Knowledge of and personal computer and computer software skills (i.e., MS Windows, Excel, Access, Word, PowerPoint, internet, e-mail). Performs other duties as assigned. Follows Palomar Health rules, policies, procedures, applicable laws and standards. Carries out the mission, vision, and quality commitment of Palomar Health.Job RequirementsMinimum Education: High School diploma or equivalent combination of education and experience
Preferred Education: Bachelor's degree in related field
Minimum Experience: At least 2 years of experience in direct customer support in a Help Desk or onsite computer technician role.
Preferred Experience: Healthcare industry experience is preferred.
Required Certification: Not Applicable
Preferred Certification: Not Applicable
Required License: Valid Driver's License
Preferred License: Not ApplicableCurrent employees are not eligible for hiring incentives. We are an equal opportunity employer and do not discriminate against applicants or employees based on race, color, gender, religion, creed, national origin, ancestry, age, disability, sexual orientation, marital status or any other characteristic protected by law.

Palomar Health