Collision Estimator
AutoNation
- Orlando, FL
- Permanent
- Full-time
- Greeting customers and discussing repair options.
- Determining repair needs based on customer information, vehicle walk-around, inspections and test drives.
- Asking for the sale on all estimates.
- Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
- Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non-DRP).
- Producing repair orders for customers, including cost and time estimates, with full transparency.
- Communicating frequently with technicians and parts Associates to ensure timely completion of work.
- Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
- Managing multiple repairs simultaneously.
- Working with other Associates on daily planning and release meetings.
- Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
- Following up with customers to ensure we have met their expectations.
- Building rapport with customers to create a base of referrals.
- Gaining superior product knowledge to effectively help customers.
- Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
- Providing exceptional customer experience to drive loyalty.
- Proven ability to provide an exceptional customer experience.
- Ability to set and achieve targeted goals.
- Detail-oriented and organized.
- Prior sales or retail experience preferred but not required.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Experience and desire to work with technology.
- Must have a valid, in-state driver’s license with an acceptable, safe driving record.
- Collision Director
- Collision Production Manager
Company OverviewAutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.Benefitsto learn more about our Benefits.Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.AutoNation is an equal opportunity employer and a drug-free workplace.