Restaurant Assistant Manager
Casino del Sol
- Tucson, AZ
- Permanent
- Full-time
- Implements and insures prompt and courteous service to guests.
- Greets and communicates with guests in a friendly and courteous manner.
- Circulates through restaurant and coordinates activities of service personnel to provide efficient and courteous service to guests.
- Resolves guest and team member complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
- Monitors the restaurant team members to assure they provide service in accordance with established standards and takes action to correct deficiencies.
- Maintains constant awareness of services, promotions, and events offered by CDS to inform guests.
- Manages inventory and ordering to ensure that supplies and products are neither over nor under ordered; ensures inventory is managed and controlled.
- Maintains product and service quality standards by conducting ongoing evaluations.
- Produces weekly reports that compare activity with the previous year in areas such as sales, average spent per head, and food purchases as a percentage of sales and labor; forecasts sales and labor per day for the next week.
- Maximizes cost effectiveness within the venue by ensuring compliance with established budget, labor, and revenue benchmarks.
- Recommends and implements techniques to improve productivity, reduce costs, and improve guest service.
- Assists with the development of long-term strategic planning regarding food services; ensures delivery is consistent with the CDSs mission and business strategy.
- Maintains a safe, clean, and comfortable environment at all times.
- Enforces health and safety standards rigorously; ensures work related injuries or incidents are reported to Security but also maintains own accurate and timely records for purposes of assessing training needs and taking corrective action.
- Complies with and enforces all local alcoholic beverage laws.
- Ensures implementation, enforcement, and adherence to all policies and procedures.
- Maintains appropriate staffing levels; prepares work schedules as well as delegates work and makes station assignments.
- Operates InforGenesis Point-of-Sale system, Stratton Warren system, and back office computer systems proficiently to support operations.
- Supervises and develops direct reports by mentoring, coaching, and providing performance feedback; works collaboratively with them to design professional development plans that support their continuous learning.
- Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines.
- Interviews, recommends hires, writes and issues performance appraisals, resolves problems, provides open communication, and recommends corrective action and/or termination, when appropriate.
- Develops and conducts staff training programs; ensures all team members receive on-going training.
- Develops the talents and skills of team members as measured by guest satisfaction, team member satisfaction, and successful team member advancement.
- Assist the Restaurant Manager with Developing a 'team" atmosphere with team members and a pro-active leadership role in both front and back of the house.
- Exhibits superb team leadership/development and partnering ability while working with department team members and other department staff.
- Presents a neat, clean, well-groomed appearance at all times.
- Performs other job-related duties as assigned.
- Knowledge of service, service etiquette, and standard service practices for full-service restaurants.
- Knowledge of departmental and CDS internal controls, policies, and procedures as well as and applicable laws and regulations, such as health and regulatory standards and procedures.
- Knowledge of supervisory principles and practices.
- Knowledge of budgetary principles and practices.
- Knowledge of modern filing and recordkeeping practices and procedures.
- Knowledge of service technologies needed to provide a high level of merchandising and suggestive selling.
- Proficient kitchen and service management skills.
- Strong organizational, planning, and time management skills.
- Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, and Micros Point-of-Sale system.
- Skill in working courteously with the public as well as developing and maintaining strong working relationships.
- Ability to market food and to brand the food experience.
- Ability to control costs related to manpower, productivity, food costs, and other expenses.
- Ability to inspire all team members in the department to provide the highest levels of guest service.
- Ability to communicate and follow directions effectively.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to read, analyze, and interpret complex documents, such as technical journals, financial reports, and legal documents.
- Ability to think strategically, synthesize complex business/financial data, and develop innovative solutions.
- Ability to perform mathematical computations pertaining to the position.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work with minimal supervision.
- Ability to exercise independent judgment and be fiscally prudent in recommending and/or selecting vendors, materials, and procedures to accomplish assigned tasks.
- Ability to maintain the physical stamina required in a fast-paced work environment with challenging situations; ability to stand and walk for long periods of time in an environment with a loud noise level.
- Ability to accomplish duties in a positive manner.
- Must either possess or obtain valid Food Handler's and Alcohol Awareness cards and ServSafe certification within three (3) months of employment.
- Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications, and InfoGenesis Point-of-Sale system.
- Demonstrated track record of reliability, responsiveness, and creativity.
- Demonstrated track record of providing excellent guest service.
- Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
- Must have employment eligibility in the U.S.
- Must be able to obtain, maintain, and retain a valid gaming license.
- Bilingual (English/Spanish).