Automotive Service AdvisorThe role of an Automotive Service Advisor/ Service Writer is to greet customers promptly when they enter the service area, obtain their information and report all vehicle symptoms as described by the customer. This position also requires the employee to recommend needed maintenance based on age, mileage and history of the vehicle and complete an accurate estimate of cost for labor and parts.Applicants should be good with time management skills and have a proven track record of achieving or over-achieving goals. This position will require outstanding communication skills, as this job demands that customers be updated frequently with the progress of their vehicle. This employee will also verify that the final invoice reconciles with the work performed on the repair order and explain all completed work and charges to customers. Constant contact with customers will require applicants to have a professional work ethic, a great attitude and high-energy personality, and superior customer service skills.What We Can Offer:
Medical, Dental, Vision, and Life Insurances available
401K Offered
Vacation (after one year)
Equal Opportunity Employer
Requirements:
Minimum 1 year experience in a service advisor role is required - PLEASE DO NOT APPLY WIHTOUT PREVIOUS DEALERSHIP EXPERIENCE!
Valid Driver's license and insurable driving record
Dealertrack experience is preferred
Chevrolet, Ford, and/or Buick experience is a plus!
CSI focused
High volume mentality, ability to work well in a fast-paced and diverse environment
Positive, outgoing attitude
Excellent verbal communication skills; must speak clearly and professionally
Must have a professional appearance
Ability to work in a structured environment and adhere to attendance policy and schedule requirements which include evenings and weekends
Ability to maintain high levels of professionalism, teamwork, organization, and customer service
About Pioneer-Family Automotive:Pioneer-Family Automotive is a family-owned auto group with over 40-years of experience in the area. Here at Pioneer-Family, we are focused on automotive sales, service, and customer satisfaction. Located conveniently in Marietta, Ohio, Pioneer-Family is a short drive from Athens, Parkersburg, Williamstown, and Vienna. Apply below for an opportunity to be a part of our team!We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.