Company: Mobile Auto SolutionsResponsibilities & Duties:Provide information and direction on vehicle diagnostics and technical solutions to internal customers via telephone and supported equipmentCarry out duties in Ann Arbor, MI and remotely connect to vehicles to complete diagnostic scans and calibrationsDocument all customer interactions in databaseWork within groups of technicians and software development teams to improve products and servicesMaximize first time resolution of customer queriesProvide training support and basic technical support to customers and employees as requiredOther duties as requestedWork week is Monday-Friday, position hours are 8am - 5pmThis is a non-exempt position with no supervisory responsibilitiesQualifications:High School diploma or GED requiredAutomotive Repair experience/education requiredProficiency in Microsoft Office or Google Workspace requiredSuperior customer service skills requiredStrong problem-solving capabilities requiredAbility to communicate effectively both verbally and in writing with customers requiredAbility to multi-task requiredEmbrace a team atmosphere and winning culturePreferred Qualifications:OE/Dealer level diagnostic and programming experience a plusFamiliarity with pre/post scanning of automobiles; ADAS/OEM Scan tool experience is preferred1 to 3 years’ experience as an automobile technicianASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)Familiarity with CCC One platformCollision automotive experienceBilingual in Spanish or Spanish speaking ability a plusBenefits That Drive Your SuccessMAS offers comprehensive benefits you expect from an industry leader, including:Competitive Pay PlansMedical, Prescription Drug, Dental & Vision Insurance effective your first day401(k) Retirement Plan with company matchEmployer Paid Short-Term Disability & Life InsurancePaid Vacation & HolidaysContinuing Education OpportunitiesMAS is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.#INDCORP