Advertising Coordinator - Retail Media
Epsilon
- Saint Petersburg, FL
- Permanent
- Full-time
- Business Analyst
- Data Integrity
- Sales Enablement
- Sales & Revenue Operations
- Sales
- Client Solutions Management / Account Management
- Delivery Ad Operations
- Retail Business Owners (RBOs)
- Accounting & Finance
- Product
- Onboarding
- Analytics, Yield & Business Intelligence
- Supporting the process of developing, documenting and maintaining an order-to-cash process that is active and aligned from all areas of the business.
- Supporting the process of developing, documenting and maintaining a team RASCI that outlines responsibilities across sales, activation & delivery teams.
- Working within order-to-cash tool sets to ensure Data Integrity & Accuracy, for example FUSE, Salesforce, PIO, Platform and others.
- Acting in a "Business Analyst" style role to evaluate, create, document and rollout needs around new and existing products and processes.
- Working with responsible teams to ensure the successful completion of data integrity related activities like Gate Checks, billing windows and any other steps needed to ensure a seamless next step in the process.
- Assisting with all cross-functional business process creation, documentation and training.
- Working with various cross-functional teams to identify SMEs and educate/train in a "train the trainer" style interaction, which will ensure successful activation of necessary processes across the business
- Special Projects that impact the order-to-cash process, for example Credit Card deprecation.
- Assisting the Billing Analyst teams on escalation needs, complex issue resolution and ongoing training of the order-to-cash process to ensure correct steps are maintained and delivered.
- Working to evaluate areas of the business that can benefit from process improvement through task delegation, including but not limited to the activation of Epsilon India resources as needed.
- Case Management in Salesforce and PIO for special needs cases not directly related or responsible from other cross-functional teams.
- Interest in retail, eCommerce and digital advertising
- In-depth understanding of the MS Office product suite
- Ability to organize a daily workload by priorities
- Ability to receive direction from multiple stakeholders at all levels of the organization
- High level of customer service and EQ (emotional Intelligence)
- A proactive approach to problem-solving with strong decision making skills
- Professional level verbal and written communication skills
- A team-oriented positive approach with an excitement to play an important role in a growth focused global company
- Ability to work in an agile and fast- pace work environment
- Strong organization skills - proving the ability to prioritize to ensure deadlines are met
- Ability to problem solve focused on being solution oriented
- Excellent interpersonal communication skills
- Efficient time management skills - able to sustain timeline management and campaign deliverables
- 3+ years' working in a client facing style role
- 3+ years' experience in Retail Media industry and/or equivalent experience, primarily within advertising and/or corporate retailer environments
- 2+ years' in operational excellence or operational process, project management or product management style role
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility