Director, Desktop Engineering
NTT Data
- USA
- Permanent
- Full-time
- Responsible for the operation, maintenance, and support of all desktop infrastructure across multiple physical sites and remote locations
- Manage a team of Desktop Engineers, providing technical leadership, strategic direction, delegation of responsibility and identifying and providing staff development
- Research, propose and implement enhancements to the desktop infrastructure to meet company objectives
- Responsible for the delivery of Desktop Engineering projects on time and within budget
- Develop relationships with business stakeholders soliciting feedback on ways to improve support services and better align with business priorities
- Work with IT stakeholders, pursuing opportunities to leverage technology to achieve IT objectives
- Introduce and leverage industry standard reporting metrics through usage of KPI's, SLA's and OLA's
- Compile weekly, quarterly and annual reports and metrics. Report out to management and customers
- Create and implement policies and procedures to maintain efficient operations
- Collaborate with the IT Infrastructure and Information Security teams to improve and enhance desktop security
- Work to continuously improve Desktop Engineering processes by providing new and innovative ideas to increase automation, add value and ensure quality customer service
- Periodic travel will be required
- 10+ years proven experience, designing, building and maintaining desktop technology infrastructure.
- 5+ years in Desktop/End User Services management positions of increasing responsibility.
- 3 years' experience supporting government clients.
- Bachelor's degree in IT related discipline or equivalent experience.
- ITIL Foundation Certification required.
- Must be a US citizen.
- Experience supporting and maintaining desktop, endpoints, and users.
- Demonstrated experience implementing, managing and maintaining IT Service Management tools.