IT Support Specialist
- กรุงเทพฯ
- งานประจำ
- ฟูลไทม์
- Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda's systems including Active directory and user's mailboxes.
- Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
- Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA.
- User management. Handling user account creation and deletion, password change, account lockout issue
- Responsible for providing/removing access to shared folders.
- Managing Distribution Lists on Active Directory and Share Point.
- Responsible for resolving day-to-day issues as assigned to the GSD Operations team.
- Responsible for completing multiple projects on time and that they meet the given KPIs.
- Ability to make quick decisions, implement standards and best practices to improve the support processes.
- Fluent in Thai and English
- Enthusiastic team player.
- Bachelor's degree in information technology, Computer Science or related field.
- Minimum 2 years experience in IT Helpdesk, Operations support
- Solid knowledge of SQL Database Server, Query Command are preferable.
- Good knowledge of Okta admin would be advantage.
- Good knowledge of Active directory management tools, Exchange and Share Point.
- Good knowledge of Azure AD, Exchange online or Microsoft Office 365
- Customer Service minded, all the way.
- Great communication and interpersonal skills a good sense of humor is always a plus.
- Organization and time management skills, analytical skills, attention to detail and accuracy
- Must demonstrate ownership and be both proactive and reactive.
- Computer proficiency in MS Office especially MS Excel is a plus.
- Hybrid Working Model
- WFH Set Up Allowance
- 30 Days of Remote Working from anywhere globally every year
- Employee discount for accommodation globally
- Global team of 90+ nationalities
- 40+ offices and 25+ countries
- Annual CSR / Volunteer Time off
- Benevity Subscription for employee donations
- Volunteering opportunities globally
- Free Headspace subscription
- Free Odilo & Udemy subscriptions
- Access to Employee Assistance Program (third party for personal and workplace support)
- Enhanced Parental Leave
- Life, TPD & Accident Insurance
Get to Know our Team:
\/span\/strong\/ppspan
Join the dynamic and cutting-edge Global Service Delivery (GSD) team at Agoda, where innovation meets connectivity! As the driving force behind Agoda's global office infrastructure and staff connectivity, we empower employees across 10 different countries, ensuring seamless operations. Whether you're in the office, working remotely, or jet-setting, our team delivers top-notch hardware, software, and access to resources, fostering an environment where everyone can achieve their goals. Harnessing state-of-the-art cloud management technologies alongside the best on-site services, we manage the latest hardware running on Windows, macOS, and Linux. Elevate your career with us and be part of a team that thrives on pushing the boundaries of what's possible!
\/span\/ppstrong
The Opportunity:
\/strong\/pp
For our team in
strong
Bangkok
\/strong
, we are looking for candidates with a high level of IT Support experience. Information Technology is Agoda's core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment.
\/ppstrong
In this Role, you'll get to:
\/strong\/pulli
Track and monitor HR announcement to ensure all new hires are granted approved access rights of Agoda's systems including Active directory and user's mailboxes.
\/lili
Track and monitor HR announcement to ensure all access rights are removed once an employee leaves the company.
\/lili
Provide support and troubleshooting for requests received via ServiceDesk and ensure all requests are completed within the agreed SLA.
\/lili
User management. Handling user account creation and deletion, password change, account lockout issue
\/lili
Responsible for providing\/removing access to shared folders.
\/lili
Managing Distribution Lists on Active Directory and Share Point.
\/lili
Responsible for resolving day-to-day issues as assigned to the GSD Operations team.
\/lili
Responsible for completing multiple projects on time and that they meet the given KPIs.
\/lili
Ability to make quick decisions, implement standards and best practices to improve the support processes.
\/li\/ulpstrong
What you'll need to succeed:
\/strong\/pulli
Fluent in Thai and English
\/lili
Enthusiastic team player.
\/lili
Bachelor's degree in information technology, Computer Science or related field.
\/lili
Minimum 2 years experience in IT Helpdesk, Operations support
\/lili
Solid knowledge of SQL Database Server, Query Command are preferable.
\/lili
Good knowledge of Okta admin would be advantage.
\/lili
Good knowledge of Active directory management tools, Exchange and Share Point.
\/lili
Good knowledge of Azure AD, Exchange online or Microsoft Office 365
\/lili
Customer Service minded, all the way.
\/lili
Great communication and interpersonal skills a good sense of humor is always a plus.
\/lili
Organization and time management skills, analytical skills, attention to detail and accuracy
\/lili
Must demonstrate ownership and be both proactive and reactive.
\/lili
Computer proficiency in MS Office especially MS Excel is a plus.
\/li\/ulp\/ppstrong
Benefits
\/strong\/pulli
Hybrid Working Model
\/lili
WFH Set Up Allowance
\/lili
30 Days of Remote Working from anywhere globally every year
\/lili
Employee discount for accommodation globally
\/lili
Global team of 90+ nationalities
\/lili
40+ offices and 25+ countries
\/lili
Annual CSR \/ Volunteer Time off
\/lili
Benevity Subscription for employee donations
\/lili
Volunteering opportunities globally
\/lili
Free Headspace subscription
\/lili
Free Odilo & Udemy subscriptions
\/lili
Access to Employee Assistance Program (third party for personal and workplace support)
\/lili
Enhanced Parental Leave
\/lili
Life, TPD & Accident Insurance
\/li\/uldivdiv\/div\/div\/div\/div
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Monster