Sr Representative, Desk Side
Ensemble Health Partners
- Cincinnati, OH
- Permanent
- Full-time
- Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.
- Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”
- Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.
- Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.
- Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.
- Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.
- Work effectively within a team environment to provide support to our users in a timely manner and with a positive customer service attitude.
- The ability to identify problems, link them to underlying issues and symptoms in order to determine a solution. Possesses ability to identify what issues should be escalated and what can be resolved personally.
- Customer Focused: Ability to anticipate users’ needs and remove barriers that hinder providing excellent service. Engages appropriate internal stakeholders as needed to resolve issues outside of individual scope of responsibility.
- Work closely with the IT team to communicate any challenges encountered along and provide recommendations for resolution.
- Perform escalations when necessary to vendors or internal departments and works with the other parties to resolve the issue to the satisfaction of the end user.
- Organized and dedicated, ability to work quickly following a process.
- Troubleshooting a variety of issues including but not limited to hardware, printing, scanning and software issues.
- MCDST (Microsoft Certified Desktop Support Technician) or higher
- Experience in Windows Desktop Technologies, Office 365
- Willing to go ON-SITE 4 days a week
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.