Customer Service & Logistics Manager

İstanbul
Kontrat
Tam zamanlı

30 gün önce

Key Responsibilities:

Maintain a close and productive business partnership with procurement, 3PL, supply chain and commercial stakeholders.
Act as the primary contact for S&OP steps post-forecast publication, coordinating with various stakeholders.
Effectively communicate and coordinate supply issues within the organization, including estimated timelines and status updates for critical products.
Serve as the representative of the CS&L Lead at all local and regional platforms, fostering collaboration and alignment.
Oversee inventory management and sales/sellable stock controls to ensure accuracy and availability.
Serve as the primary escalation point for 3PL service providers and collaborate effectively with GSK colleagues.
Lead and manage the warehouse team to ensure timely order fulfillment and high customer satisfaction.
Ensure the achievement of key performance indicators (KPIs) and budgetary targets, encompassing metrics such as inventory levels, service levels (OTIF), inventory health (write-off, slow movers), and logistics costs as a percentage of sales.
Create and own actions related to SOPs, Performance metrics, Efficiency targets, Budget Targets, Financial Reconciliation, and Audit Compliance.
Accountable for logistics planning and tender processes for W&D service providers, including relationship management.
Identifying and implementing process improvements to enhance warehouse efficiency, drive automation and, where possible, removing cost from the operation
Collaborate with cross-functional teams and customers to streamline operations and drive continuous improvement initiatives to improve customer experience and reduce cost to serve.

Why you?Basic QualificationsWe are looking for professionals with these required skills to achieve our goals:

Bachelor's degree in Engineering
Proven experience +8 years in supply chain planning or warehousing/distribution/logistics roles, with a focus on operational efficiency and optimization.
High ability to work cross-functionally and cross-culturally
Ability to engage and partner with senior leaders to drive business agenda
Proficiency in using enterprise resource planning (ERP) systems and advanced MS Office skills

Preferred Qualifications:If you have the following characteristics, it would be a plus:

Fluency in English
Strong reactivity, problem-solving, and proactive skills with a customer focus mindset
Good Commercial acumen
Proven understanding of how Supply and Demand Planning/Forecasting works
Excellent organizational and analytical skills with attention to detail
Proven ability to hold 3rd Parties to account in a collaborative manner
Strong communication and negotiation skills at all levels of the hierarchy
Leadership skills, ability to manage cross-functional teams and stakeholders
Resilience, learning agility, flexibility, ability to adapt and speak up
Excellent financial acumen including the ability to read and manage a P&L
Continuous improvement mindset

Job Posting End Date:27 March 2024Why Us?GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.Contact information:You may apply for this position online by selecting the Apply now button.Important notice to Employment businesses/ AgenciesGSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK’s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.To help us track our recruitment effort, please indicate in your cover/motivation letter where (vacanciesinturkey.com) you saw this job posting.

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