Program Associate
Opportunities for a Better Tomorrow, Inc.
- Brooklyn, NY
- $22.00 per hour
- Permanent
- Part-time
- Answer and route phone calls to AELP program and take accurate messages.
- Provide information regarding available AELP programs.
- Schedule and maintain records of intake and testing appointments.
- Enter client information into Salesforce and other specified databases (i.e., PTS and CWE outcomes for AELP).
- Facilitate workshops and classes as needed for participants.
- Organize and assist with pre-testing and post-testing of TABE.
- Evaluate TABE results for outcomes and gains.
- Maintain accurate Excel spreadsheets to track student attendance for AELP program.
- Process student applications for the TASC and assume responsibility for communicating any changes to the appropriate people.
- Make student retention phone calls based on daily attendance for AELP program.
- Assist AELP staff with administrative/clerical duties while having a broad interpretation of his/her responsibilities.
- Produce routine and uniformly high-quality reports that are on time and accurate.
- Maintain student files in preparation for contractual audits.
- Provide internal and external referrals to students.
- Perform all other appropriate tasks assigned by supervisor.
- Passion for OBT’s mission and purpose and an ability to communicate this passion to others; demonstrated experience working in a fast-paced environment.
- An innovative and patient professional dedicated to serving adult education populations.
- Ability to manage time, maintain accurate and timely student attendance records.
- Ability to accurately enter information into various databases; ability to maintain average daily attendance requirements.
- Must be able to work flexible days and hours – including evenings.
- Ability to work independently or as part of a team.
- Ability to elicit positive feedback regarding performance from public and program participants.
- Ability to establish and maintain positive and helpful rapport with students, colleagues, and program participants.
- Must possess a friendly, outgoing, and professional personality and be able to maintain a high degree of discretion in dealing with confidential information.
- Associate degree required OR High School diploma/equivalency with 3 years of relevant experience.
- Proficient with Microsoft Office Suite and Google Suite required.
- Excellent verbal and written communication skills
- Bilingual Spanish or French preferred.