Area Manager – Merrillville, IN - Restoration & Traffic - Q3 Contacting Inc

• Develop and implement work schedules that meet customer completion requirements & company production expectations
• Monitor work quality performed by the Restoration Division field crews and enforce standards and requirements with Supervisors, Foreman & field crews
• Inspect work in progress and confirm crew safety and work quality compliance. Coordinate efforts with Quality Assurance & safety personnel to promote good work habits and address issues.
• Work with Supervisors & Foreman to address field disciplinary issues, complaints and/or grievances as needed
• Document all workforce related issues and coordinate with Supervisors & General Manager to arrive at appropriate actions for resolution
• Monitor Supervisor & Foreman oversight of employee payroll reporting, expense reporting, equipment usage, production quantities, materials and job notes. Ensure all related paperwork is submitted to the appropriate department or personnel in the required timeframe.
• Monitor equipment condition and confirm with Supervisors, Foreman & Fleet personnel that all equipment is in safe & productive working order.
• Coordinate field repairs & preventative maintenance with Supervisors, Foreman, Fleet personnel and equipment vendors
• Monitor equipment utilization and make adjustments in equipment assignments necessary to achieve maximum utilization
• Work with Supervisors & Fleet Manager to confirm need for any rental equipment
• Work with Supervisors & support personnel to monitor the purchase, inventory & tracking of all necessary materials
• Work with Supervisors & support personnel to monitor performance of all subcontractors and vendors active on Q3 projects & job sites
• Work with support staff to ensure all necessary field paperwork is submitted by Supervisors & Foreman as required and that adequate paperwork processing can be completed to confirm timely billing & timely work completion
• Cooperate & coordinate with other Area Managers, General Managers, Fleet personnel etc. in transferring equipment, materials, labor & other field resources among projects, Areas, Divisions or Regions
• Cooperate & Coordinate with Customer Representatives, Human Resources, Quality Assurance and Safety & Training groups on project details and requirements
• Communicate daily with General Manager on job progress, job reporting, employee issues, staff size & hours, equipment needs, material needs, support requirements and any other items relevant to safe & efficient operations
• Actively mentor Supervisors & Foreman and create environment where they can also mentor field staff
• Take a primary role in customer and/or private property complaint resolution and coordinate activities with claims department when required

• Work with General Manager & Estimating department with the development of bid submittals and also with the project controls needs & implementation of successful bids
• Other duties as assigned.

• Ability to identify and resolve problems in a timely manner
• Ability to coordinate multiple projects simultaneously
• Effective communication skills, both oral and written
• Strong leadership skills
• Knowledge of computers and Windows based software and the ability and willingness to learn new software applications that are employed to improve process and efficiency
• Respond promptly to customer needs and resolve all issues satisfactorily
• Maintain confidentiality at all times
• Ability to promote a positive team environment and inspire a culture of trust & respect
• Ability to delegate work assignments and match the responsibility with the personnel
• Ability to set expectations and monitor delegated activities to their successful conclusion
• Understand the business implications of decisions and display an orientation to profitability
• Work within the approved budget and conserve resources
• Demonstrate knowledge of the EEO policy and promote a harassment-free work environment
• Follow policies and procedures and complete administrative tasks correctly and on time

• High School Diploma or Equivalent
• 5-years post-secondary training & experience in construction or engineering
• Degree in Construction Management, Business, or equivalent is a positive
• An equivalent combination of education and experience

• English required. Spanish a plus.
• Ability to read, interpret and implement construction plans, safety rules, operating and maintenance instructions and procedure manuals
• Ability to effectively present information in one-on-one and small group situations to peers, customers, employees, or the public

• Must be able to occasionally lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds
• Ability to drive on a stop and start basis daily and continually, getting in and out of trucks and/or equipment multiple times during the course of the day
• Standing, walking including and primarily on uneven surfaces, turning, stooping, kneeling, crouching, speaking and hearing are required continuously
• Close vision is required for some functions and distance and peripheral vision is required for safety.

• Employee will be subjected to outside weather conditions and moving mechanical parts
• Employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, extreme cold, extreme heat and risk of electric shock and vibration.
• The noise level in the work environment can often be loud.
• The employee is frequently exposed to moving traffic in the work environment.

• Adhere to all company policies, rules and regulations as stated in the Company Employee Handbook and Safety Manual.
• Must possess and maintain a valid driver’s license for the state in which the primary work functions are performed.
• Be available for occasional weekly shifts of emergency after-hours and emergency weekend on-call duties.
• Must present a professional image at all times, representing self and company in a professional, courteous and respectful manner when dealing with customers, vendors, employees and the public.

Primoris Services Corporation