Manager, HR Ops Data Processing
NBCUniversal
- Orlando, FL
- Permanent
- Full-time
- Accurately inputs individual or mass data into SAP HCM by use of Winshuttle scripting or data entry that includes but is not limited to the following transactions: Hire, Rehire, Transfer, LOA, Termination, Create/Maintain Job Attributes, Position, and Org Units.
- Manages sensitive information including but not limited to salary, personal information, and organizational structural redesigns.
- Facilitate system training and communications as needed.
- Fosters and maintains productive working relationships with team, HR community, and respective business partners.
- Review and assist with corrective audits and errors related to QA, Benefits, Payroll, and UKG for data integrity.
- Provides HCM data support for Human Resources staff and all associate end-users as needed.
- Conduct validation with reasonable checks and analysis of data received before making changes in the system to avoid errors.
- Acquire and maintain the expertise to provide support in NBCUniversal HR systems that include but not limited to (i.e., SAP HCM, myHR, O365 PowerApps, and Zendesk)
- Assists with ensuring successful Tier 2 resolution of data issues while meeting SLAs and providing excellent customer service for escalated issues coming into the Employee Data Processing team as well as cases generated within Zendesk.
- Develop strong knowledge of operational processes to understand data and reasonable checks on data received for input.
- Responds and completes transaction processing within the defined Service Level Agreements (SLAs).
- Identify and troubleshoot system issues and work with others (IT, HR partners, etc) as needed to bring to resolution including but not limited to testing.
- Initiates technology service requests to revise or develop existing or new HCM components for processing data.
- Works with leadership to ensure timely implementation and delivery of new functionality and enhancements
- Fulfils responsibilities in compliance with department and company policies and procedures.
- Develops and maintains procedural documentation of internal and external processes.
- Other duties and responsibilities may be assigned as needed.
- Bachelor's degree or equivalent work experience
- Minimum of 5 years of experience with SAP HCM (OM/PA) or any other related HRIS system which includes data entry.
- Experience with managing a team of at least two or more direct reports.
- Intermediate to advance expertise with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience handling sensitive, confidential organizational, department, and performance information.
- Strong interpersonal and team skills, ability to communicate well with individuals and in group settings at all levels of an organization.
- Highly self-motivated and able to handle multiple priorities, flexibility and adaptability in performing work duties.
- Proven customer service skills including the ability to defuse difficult situations tactfully while demonstrating sensitivity and respect.
- Ability to answer questions and explain systems and processes to business partners.
- Excellent written and verbal communication.
- Time management, organizational, analytical, and problem-solving skills is a must.
- Attention to detail, professional judgment in decision-making, and ability to meet deadlines.
- Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.