IT Manager
TrueCommerce
- Cranberry, PA
- Permanent
- Full-time
- Infrastructure
- Direct the IT team in engineering, configuration, installation, maintenance, and upgrades to LAN/SD-WAN.
- Perform feasibility analysis, scope projects, and work with team to maintain stable IT infrastructure.
- Assist and support the development of standardized workflows, instructions, and standard operating procedures.
- Identify, monitor, and communicate project risks and issues to the internal technology teams and consultants.
- Serve as a liaison between the business and technical aspect of the organization to provide technical solutions to meet user and business needs.
- Have strong technical skills, business intelligence, and a full understanding of the needs of the customer.
- System Administration
- Facilitate key business planning processes including strategic planning, operational planning, and budgeting.
- Develop and maintain tools and metrics to drive decision making within the business planning process.
- Provide analytic support by coordinating data extraction from various databases and data interpretation.
- Partner with development and analytic teams to provide reporting on software solutions.
- Desktop Support
- Ensure issues and problems are handled in an expedient manager and escalated properly within the IT team.
- Maintain desktop support coverage around vacations/sick time etc.
- Lead application technical support team in their processes and procedures for end user support.
- Researching upgrades and new technologies as it relates to the products and areas supported by Desktop Support.
- 7+ years' experience working in IT, REQUIRED
- 5+ years managerial experience, REQUIRED
- Strong working knowledge of ESX Operating Systems, Required
- Strong understanding of Microsoft Business Solutions (M365, Hosted Exchange/Sharepoint, and Zoom Phone), Required
- Experience working with VeloCloud SD-WAN, Preferred