Salesforce Operations Analyst
Epsilon
- Woburn, MA
- Permanent
- Full-time
- Work on projects to make enhancements and modifications to the Sales CRM tool and processes as the needs of the organization expand and evolve
- Interpret needs across various business groups and translate to actionable technical requirements
- Communicate and work alongside developer resources to build and QA custom Sales CRM tool solutions
- Lead roll out process of business solutions to the field through training and process implementation
- Develop/maintain reports and dashboards
- Perform analysis of data from multiple sources and make business recommendations
- Serve as first level interface to Sales CRM users for questions and issues
- Update/Load data to the Sales CRM as needed
- Responsible for data integrity; Run audit reports and work with users to clean-up data
- Conduct user training on specific topics as needed
- Maintain and continually update/expand on the Sales CRM tool and process documentation
- Perform other duties as assigned
- 0-2 years of experience in using and understanding of Sales CRM tool functionality
- Ability to explain Sales CRM tool to users/stakeholders at various levels
- Proficient in Microsoft Office applications (Especially Excel)
- 0-2 years of experience with using Salesforce.com
- Good verbal communication skills - comfortable communicating over the phone and in person with sales team members and management staff at various levels
- Good written communication stills - ability to produce professional documents and emails
- User support and user training experience
- Good planning and prioritization skills - handles multiple tasks with conflicting/ overlapping timelines
- Sets expectations appropriately and meets deadlines consistently
- Able to effectively communicate status to management
- Good team member - builds working relationships with team members and personnel at all levels
- Self-starter - shows initiative
- Good attention to detail
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility